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Messenger v565.0.0 fails to load and blocks user logins in June 2026, sparking rating drop

Messenger's v565.0.0 update triggered a major service outage, causing the app's App Store rating to fall from 4.0 to 3.22 stars. Users experienced widespread login failures and messaging disruptions.

1 min read
Widespread reports of the app failing to load, login issues, and inability to send messages or make calls are directly linked to the new update and explain the sharp decline in ratings.
Messenger

Messenger

Meta Platforms, Inc.

Social Networking

On this page
  1. Login Outage Crisis
  2. Generic Update Claims
  3. Widespread Technical Failures
  4. Ratings Drop
  5. Massive Audience Impact
  6. Engineering Challenge

Key takeaways

  1. 01Meta Platforms, Inc. released Messenger version 565.0.0 on June 10, 2026, which was followed by a global service outage on June 12.
  2. 02The update caused the app's average rating to drop by 0.78 stars, falling from 4.0 to 3.22 stars.
  3. 03Users reported critical bugs, including the inability to log in, send messages, or make calls.
  4. 04Meta officially acknowledged the disruption, which saw DownDetector reports rise to over 100,000 for Facebook.
  5. 05MWM Intelligence data indicates the disruption impacted a massive audience, with Messenger recording over 2.6 million downloads in the last 30 days.

Login Outage CrisisLead

Generic Update ClaimsRelease Summary

Widespread Technical FailuresBreaking Changes

Ratings DropUser Reception

Massive Audience ImpactMarket Impact

Engineering ChallengeExpert Verdict

Citations

  1. [1]

    According to official App Store release notes, the update was intended to deliver routine maintenance and performance improvements.

    "The listed changes were generic, stating the release includes "Fixes for crashes within messaging experiences" and "Performance improvements to remove latency in some of our core experiences"."
    OfficialAppleapps.apple.com
  2. [2]

    The update triggered a swift drop in user sentiment, causing the average rating to fall from 4.0 to 3.22 stars.

    "Messenger version 565.0.0 triggered a rating drop from 4.0 to 3.22 stars."
    mwm analyticsMWM Intelligencemwm.ai
  3. [3]

    MWM Intelligence data shows that the Messenger app on iOS in the United States recorded over 2.6 million downloads in the last 30 days.

    "In the last 30 days, the Messenger app on US iOS alone accounted for over 2.6 million downloads."
    mwm analyticsMWM Intelligencemwm.ai
  4. [4]

    Outage tracker DownDetector showed reports rising to over 100,000 for Facebook and showed significant issues for Messenger.

    "Reports on DownDetector, an online outage tracking platform, surged to over 100,000 for Facebook and showed significant issues for Messenger."
    PressBusinessinsiderbusinessinsider.com

Sources

17 references

App stores

Community forums

Other

Topics

  • Update Backlash
  • Messenger update
  • App Store
  • Messenger login issues
  • Messenger not loading
  • Messenger outage
  • Meta service disruption
  • v565.0.0
  • AppStore
  • MobileApps
Maxime Doussin, CTO at MWM

Maxime Doussin

CTO

Maxime Doussin is the CTO of MWM, where he leads engineering, data infrastructure, and the mobile-app market-intelligence platform. He writes MWM's weekly app trend analysis, drawing on proprietary ranking data covering millions of iOS and Android apps across 150+ countries.

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Top Social Networking apps on the App Store — hourly updated

This article is an independent editorial analysis. App names, trademarks, and brands mentioned are the property of their respective owners. Market data and rankings referenced are based on MWM's proprietary estimates.

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