Update Sparks BacklashLead
Walmart Stores Inc.'s Sam's Club Shopping & Delivery app version 26.07.40, released July 16, 2026, prompted a significant negative reaction from users. The update appears to have introduced new payment method restrictions, compounding frustrations with shipping costs and order reliability.
Undocumented ChangesRelease Summary
The official changelog for v26.07.40 highlighted delivery service enhancements, stating, "Enjoy Same Day Delivery right to your doorstep!" However, the notes from the publisher omitted any mention of changes to payment systems or fee structures. This lack of communication is central to the user response, as the update's most disruptive changes were not documented for users before they installed it.
Payment and Order FailuresBreaking Changes
The most significant breaking change reported by users is a new restriction on payment methods. One 1-star review on version 26.07.40 stated, "Can’t used a Credit card for a payment. You have to use a Debit card." This unannounced change appears to be the primary catalyst for the rating drop. This is notable as Synchrony Bank is the exclusive issuer for Sam's Club's own branded credit cards.
The update also intensified existing problems with fulfillment. Another user wrote, "I have placed many orders only to have them canceled days later telling me it is now out of stock." These issues suggest the update may have altered back-end logistics or simply made existing flaws more prominent.
The update also intensified existing problems with fulfillment. Another user wrote, "I have placed many orders only to have them canceled days later telling me it is now out of stock." These issues suggest the update may have altered back-end logistics or simply made existing flaws more prominent.
Rating DropUser Reception
The user response to v26.07.40 was immediate and negative, causing the app's average rating to fall from 3.64 to 2.79 stars. The number of reviews rose from 72 to 228 in the period analyzed. While pre-update reviews on v26.07.30 noted some loading bugs, many were positive, with one 5-star reviewer calling it a "Lifesaver!"
Post-update reviews shifted focus to new frustrations. Beyond payment issues, one user complained, "You shouldn’t have to pay for a specific membership to get free shipping," a sentiment that echoes concerns from a previous update in May 2026 that also targeted shipping fees. This indicates the publisher is compounding pre-existing user grievances.
Post-update reviews shifted focus to new frustrations. Beyond payment issues, one user complained, "You shouldn’t have to pay for a specific membership to get free shipping," a sentiment that echoes concerns from a previous update in May 2026 that also targeted shipping fees. This indicates the publisher is compounding pre-existing user grievances.
Uncertain OutlookExpert Verdict
The negative reaction to the v26.07.40 update, which reached over 588,000 iOS users in the US in the last month, creates significant risk for the publisher. The core issue—the unannounced payment restriction—remains unaddressed. It is unclear if this is a bug, a limited test, or a deliberate policy change to reduce credit card processing fees.
If the change is a bug, a hotfix is the likely next step. If it is intentional, continued user backlash may force Walmart Stores Inc. to either reverse the policy or provide a public explanation. The persistent delivery and stock issues suggest deeper logistical problems that an app update alone cannot solve.
If the change is a bug, a hotfix is the likely next step. If it is intentional, continued user backlash may force Walmart Stores Inc. to either reverse the policy or provide a public explanation. The persistent delivery and stock issues suggest deeper logistical problems that an app update alone cannot solve.