Update BreakdownLead
Publisher DIGITAL LIONS APPS, SOCIEDAD LIMITADA shipped version 1.4.4 of its fitness app Arise: Level Up In Real Life on July 9, 2026, introducing a critical bug that renders the application non-functional for an unknown number of users.[1]
Routine MaintenanceRelease Summary
The update's official release notes on the App Store stated its purpose was 'Bug fixes and performance improvements'.[2] This suggests a routine maintenance release rather than a major feature addition. Prior to this update, users of version 1.4.2 had reported issues including persistent login prompts and getting stuck in setup loops, which the new version may have been intended to address.
However, the update appears to have created a more severe regression bug. The app has been downloaded over 96,000 times in the last 30 days, indicating a substantial user base is potentially exposed to the new problems.
However, the update appears to have created a more severe regression bug. The app has been downloaded over 96,000 times in the last 30 days, indicating a substantial user base is potentially exposed to the new problems.
Gray Screens and LockoutsBreaking Changes
Immediately after the v1.4.4 release, a new category of complaints appeared in App Store reviews. Users began reporting that the app was completely broken. One 2-star reviewer on v1.4.4 noted, "it’s won’t work at all for me or other people In My family using it now everything is just gray like an unfinished app now."
Another critical issue involves account access.[3] A user who had purchased an annual subscription reported being unable to use the app after a break, stating, "when I tried to log back in I kept getting error messages." The problem was compounded when the user discovered the developer's support website was also non-functional, leading them to request a refund directly from Apple.
Another critical issue involves account access.[3] A user who had purchased an annual subscription reported being unable to use the app after a break, stating, "when I tried to log back in I kept getting error messages." The problem was compounded when the user discovered the developer's support website was also non-functional, leading them to request a refund directly from Apple.
A Confusing Rating RiseUser Reception
Paradoxically, the introduction of this critical bug coincided with a positive shift in the app's overall rating. The average rating climbed from 2.47 stars across 30 reviews for version 1.4.2 to 3.29 stars across 62 reviews for version 1.4.4, an increase of 0.82 stars. This statistical improvement masks the severity of the issues affecting a portion of the user base.
This suggests the update may have resolved other, more common bugs for a larger group of users, or that a wave of new users had a positive initial experience, numerically outweighing the new one- and two-star reviews from those locked out of the app. It highlights a disconnect between aggregate rating data and critical user experience failures.
This suggests the update may have resolved other, more common bugs for a larger group of users, or that a wave of new users had a positive initial experience, numerically outweighing the new one- and two-star reviews from those locked out of the app. It highlights a disconnect between aggregate rating data and critical user experience failures.
Verdict and OutlookExpert Verdict
The evidence suggests the 'gray screen' issue is a regression bug introduced while attempting to fix prior issues. The publisher has made no public statement on a company blog or social media channel regarding the problems. This lack of communication, coupled with a non-functional support site, leaves affected users without recourse.
A hotfix update will likely be required to address the access issues. If DIGITAL LIONS APPS, SOCIEDAD LIMITADA fails to ship a fix promptly, the recent rating gains are likely to reverse as more users, particularly paying subscribers, encounter the app-breaking bug.
A hotfix update will likely be required to address the access issues. If DIGITAL LIONS APPS, SOCIEDAD LIMITADA fails to ship a fix promptly, the recent rating gains are likely to reverse as more users, particularly paying subscribers, encounter the app-breaking bug.