This page is not an official page of the app or its developer, but an independent editorial publication created for informational and commentary purposes. Unless expressly stated otherwise, neither the app nor its developer is affiliated with, endorsed by, sponsored by, authorized by, or otherwise officially connected with MWM, Apple, Google Play, the app publisher, or the app's developer, and nothing on this page implies that the app was developed using MWM's services. Any trademarks, logos, screenshots, and other content remain the property of their respective owners.
Downloads
6M+User Rating
Total Ratings
56K+Publisher
Category
LifestyleLocales
1Latest Version
3.4.7Size
60.1 MBFirst Released
Sep 21, 2018Empower Your Shopping Experience
Join over 6 million users on Sina's premier consumer platform to resolve disputes, hold brands accountable, and shop with total confidence across borders.
24-Hour Rapid Response
Skip the long wait times. Our official corporate partners are committed to acknowledging and addressing your complaints within 24 hours.
Transparent Brand Rankings
Navigate the market with ease using our live Red and Black lists to identify trustworthy merchants and avoid low-rated services.
Frequently Asked Questions
Everything you need to know about 黑猫投诉-新浪旗下消费者服务平台
What is 黑猫投诉 (Black Cat Complaints)?
黑猫投诉 (Black Cat Complaints) is a consumer service platform owned by Sina. It acts as a platform for consumers to protect their rights and resolve consumption-related disputes effectively.
How does the 黑猫投诉 platform process consumer complaints?
The 黑猫投诉 platform works by enabling users to initiate a complaint with one click. This leads to a rapid response, often within 24 hours from official partners, aiming for a satisfied resolution for the consumer.
Does 黑猫投诉 offer rapid processing for consumer complaints?
Yes, 黑猫投诉 provides rapid processing for complaints. It collaborates with official enterprises to ensure they respond to complaints within 24 hours, facilitating quick resolutions.
What is the '红黑榜单' (Red and Black List) feature in 黑猫投诉?
The '红黑榜单' (Red and Black List) feature in 黑猫投诉 is a real-time ranking system. It transparently displays business credibility and performance, helping users assess enterprises based on complaint data.
How does 黑猫投诉 help consumers avoid common traps?
黑猫投诉 helps users avoid consumer traps through its '消费报道' (Consumer Reports) feature. These reports explain various consumer pitfalls and provide guidance, safeguarding users' consumer experiences.
Can users receive notifications about their complaint status from 黑猫投诉?
Yes, users can receive updates on their complaints from 黑猫投诉 by enabling message push notifications. This feature ensures they stay informed about the latest complaint status and consumer news.
How can I contact the 黑猫投诉 platform?
You can contact 黑猫投诉 via their official website at https://tousu.sina.com.cn, their official Weibo at https://weibo.com/heimaotousu, or customer service email at heimaotousu@vip.sina.com.
Is 黑猫投诉 a platform owned by Sina?
Yes, 黑猫投诉 is a consumer service platform affiliated with Sina. The app's full name, '黑猫投诉-新浪旗下消费者服务平台', explicitly states its ownership by Sina.
What types of businesses are listed on 黑猫投诉's service rankings?
黑猫投诉's rankings cover various business types, including Games, Audio/Video Streaming, Online Travel Agencies (OTA), Airlines, Ride-hailing services, and Shared Charging platforms, among others.
How do I file a complaint using the 黑猫投诉 app?
To file a complaint using the 黑猫投诉 app, open the app and tap the '投诉' (Complain) icon located in the bottom navigation bar, or select the '我要投诉' (I want to complain) button on the homepage.
The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.
App Store
Screenshots
Interface of the Black Cat Complaint app showing the process from initiating a complaint to resolution
Interface of the Black Cat Complaint app home screen showing total complaint statistics and active consumer reports
Screenshot of the collective complaint section in the Black Cat app showing consumer disputes and processing rates
Black Cat Complaint app interface displaying company reputation rankings and consumer service red and black lists
Description
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This page is not an official page of the app or its developer, but an independent editorial publication created for informational and commentary purposes. Unless expressly stated otherwise, neither the app nor its developer is affiliated with, endorsed by, sponsored by, authorized by, or otherwise officially connected with MWM, Apple, Google Play, the app publisher, or the app's developer, and nothing on this page implies that the app was developed using MWM's services. Any trademarks, logos, screenshots, and other content remain the property of their respective owners.