千牛

千牛

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千牛: Your Global Command Center for Taobao & Tmall Success

Empower your cross-border business with the official Alibaba merchant workbench. Manage products, chat with customers, and track global orders instantly from your mobile device.

Publisher

Zhejiang Taobao Network Co.,Ltd

Category

Business

Downloads

20M+

User Rating

3.8/5

Total Ratings

91K+

Locales

3

Your Global Command Center

Discover the interface used by 20M+ users.

Introductory splash screen for Qianniu version 9.0 with merchant tools and service icons

Introductory splash screen for Qianniu version 9.0 with merchant tools and service icons

A screenshot of the Qianniu mobile app showing the merchant dashboard with store analytics and management tools.

A screenshot of the Qianniu mobile app showing the merchant dashboard with store analytics and management tools.

The customer service chat interface in the Qianniu app for Taobao and Tmall sellers showing a list of merchant messages.

The customer service chat interface in the Qianniu app for Taobao and Tmall sellers showing a list of merchant messages.

A mobile interface of the Qianniu app showing the Headlines section with live business summits and merchant training courses.

A mobile interface of the Qianniu app showing the Headlines section with live business summits and merchant training courses.

Marketing and promotion management interface in the Qianniu merchant app for Taobao and Tmall sellers

Marketing and promotion management interface in the Qianniu merchant app for Taobao and Tmall sellers

Scale Your Global Store with Ease

The tools that make this app stand out, trusted by 20M+ users.

🚀

AI-Powered Product Management

List products instantly with intelligent background removal and batch editing tools designed for maximum efficiency while sourcing.

💬

Instant Customer Connection

Close more deals with high-speed messaging and smart shortcut phrases that bridge the gap between you and your buyers across time zones.

📊

Real-Time Business Analytics

Track your store's performance with a customizable data dashboard that keeps you ahead of market trends and complex logistics.

Review Analysis

Insights from user reviews.

Sentiment Score

22%
Negative

Summary

The app receives overwhelmingly negative feedback from users, citing numerous critical issues. Many report significant performance problems, including frequent lagging, freezing, high memory consumption, and various bugs that hinder usability. A pervasive complaint revolves around unreliable message delivery and notifications, with users experiencing severe delays, missed messages due to lack of background refresh (especially on iOS 26.01), and quiet notification sounds. Furthermore, a substantial number of reviews highlight serious financial concerns such as unexplained deductions, unfair fees, alleged scamming tactics, and forced membership for core functionalities. Users also express frustration over missing or incomplete features, unresponsive customer service, and compatibility issues with specific iOS versions and Mac environments.

Common Themes

Message Delivery & Notifications(1)
App Performance & Stability(1)
Financial & Platform Issues(1)
Missing/Incomplete Features(1)
iOS/Mac Compatibility(1)
Customer Service & Account Management(1)

About the app

Everything you need to know about 千牛.

Description

The 9.0 version of qianniu was released in 2021, and every one can open shop on taobao for free. Qianniu is Taobao&Tmall merchants' workbench, millions of merchants are using it. More official tools are waiting for you to experience. [New workbench] ● On the workbench, pull down to view the data of your shop, and you can long press the number to rerank ● Many official tools were added, and open use for free. e.g. product management, order management, reviews management, join the sales-promotion, coupons management... [More Official Tools] The new version of Qianniu APP adds some official capabilities: 1. Product management ● Support publishing products with photo, and intelligent matting the products' picture ● Select pictures to publish products from your picture cloud storage, connect with your PC & mobile phone ● Save the draft at any time when publishing, not afraid of misoperation ● Publishing with the similar specifications, quickly set multiple specifications' price and inventory, batch off and off, greatly improve the efficiency of products' management ● Copy the web link of product, share the product with your contact, can meet your promotion needs 2. Order management ● Support remarks, price change, close with the waiting for paid orders ● To be shipped orders support scan code delivery, change the address, for multiple SKU orders, but also support to split multiple parcels delivery, modify the logistics number ● After sales orders can be agreed or rejected on the mobile terminal, but also extend the time to receive goods, apply for customer service intervention, view the history of negotiation 3. Reviews management ● View credit score/rating, DSR, and the statistics of reviews ● Review the buyer, or reply to the buyer's review, but also support batch operation 4. New customer service message and system message ● Automatic association of shortcut phrases when input, improve reception efficiency ● Long press the message session to add a star to mark important customers ● Integrated four system message classification 5. More marketing tools ● The official coupon tool is free to use, and supports the management of store vouchers and commodity vouchers ● Filter the activities that you meet the requiremens of the sales promotion, and you can directly sign up from from qianniu app, and offer goods with it ● Integration of multi-channel marketing play, set free station flow, efficient promotion, customer conversion in one of the marketing ability set page. Added one-click sharing ability to help merchants efficiently obtain off-site traffic 6. New QianniuToutiao 2.0 ● The headline channel is greatly revamped, upgraded to 4 channel: latest, Q&A, courses, live ● Information to help you to stay up-to-date on the platform's news and events ● The live course can enhance your business ability 7. Imporve the experienct of login and sub-account management ● Support to identify the phone number of one key login, scan face login ● Support to create, manage sub-accounts, set post permissions [We listen to your feedback] 1. You can directly call taobao customer service hotline: 0571-88157858 (manual service time: 9:00-21:00) for all kinds of rules and business problems in store operation. 2. If you need to feedback the function problems of Qianniu APP product, please open the "Qianniu sidebar → Feedback", select the correct feedback object, upload the screenshot of the problem, describe the specific problem, or add the Dingtalk group "34996305", email to "qianniu@taobao.com" to feedback the problems of Qianniu APP, and learn the latest changes

Latest Version

9.8.535

Size

300.3 MB

First Released

Jan 24, 2013

Ready to Scale Your Cross-Border Business?

Join over 10 million merchants on Taobao and Tmall. Download the official workbench today and manage your global store, from instant customer chat to seamless order fulfillment, all from the palm of your hand.

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FAQ

Frequently Asked Questions

Everything you need to know about 千牛

What is the 千牛 (Qianniu) app?

千牛 (Qianniu) is the official workbench application for merchants on Taobao and Tmall, providing a suite of tools for shop management and operations.

What management tools are available on the 千牛 (Qianniu) workbench?

The 千牛 (Qianniu) workbench includes free official tools for product management, order management, reviews management, sales promotion, and coupons management.

Can merchants publish products with photos using the 千牛 (Qianniu) app?

Yes, the 千牛 (Qianniu) app supports publishing products with photos and offers intelligent matting for product pictures, along with saving drafts.

What order management features does 千牛 (Qianniu) provide for merchants?

千牛 (Qianniu) enables merchants to add remarks, change prices, manage after-sales, scan codes for delivery, split multi-SKU orders, and modify logistics numbers.

Does 千牛 (Qianniu) offer free marketing tools for merchants?

Yes, 千牛 (Qianniu) provides a free official coupon tool, allows filtering and signing up for sales promotions, and integrates multi-channel marketing capabilities.

How can users provide feedback or contact customer service for the 千牛 (Qianniu) app?

Users can contact Taobao customer service, use the "Qianniu sidebar → Feedback" option within the app, join a Dingtalk group, or email qianniu@taobao.com.

What are the login options available for the 千牛 (Qianniu) app?

The 千牛 (Qianniu) app supports one-key login by identifying the phone number and also offers scan face login for user convenience.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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