Fidelity Online Banking

Fidelity Online Banking

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Logo of Fidelity Online Banking

Fidelity Online Banking: Your Direct Financial Bridge to Nigeria

Securely manage your Nigerian accounts, pay family bills, and transfer funds instantly from the USA. Experience seamless banking designed for your global lifestyle.

Publisher

Fidelity Bank Plc

Category

Finance

Downloads

730K+

User Rating

3.5/5

Total Ratings

6K+

Locales

1

A Glimpse Inside

Discover the interface used by 730K+ users.

Fidelity Online Banking login screen on a smartphone showing username and password fields

Fidelity Online Banking login screen on a smartphone showing username and password fields

Cheerful man with a smartphone showing the Fidelity Online Banking app savings account interface

Cheerful man with a smartphone showing the Fidelity Online Banking app savings account interface

Fidelity Online Banking app interface showing options for bill payments and airtime purchases

Fidelity Online Banking app interface showing options for bill payments and airtime purchases

Services screen of the Fidelity Online Banking app showing icons for bill payment transfers and airtime

Services screen of the Fidelity Online Banking app showing icons for bill payment transfers and airtime

A mobile phone screen displaying the Fidelity Online Banking app dashboard with account balances and transaction analytics.

A mobile phone screen displaying the Fidelity Online Banking app dashboard with account balances and transaction analytics.

Fidelity Online Banking app profile screen showing account security and personalization settings.

Fidelity Online Banking app profile screen showing account security and personalization settings.

Your Bridge to Banking in Nigeria

The tools that make this app stand out, trusted by 730K+ users.

💸

Instant Family Support

Pay for utilities like PHCN and DSTV or top up airtime for loved ones directly from the app, ensuring your support reaches home instantly.

📈

Manage Assets Remotely

Easily monitor your Savings, Domiciliary, and Fixed Deposit accounts. Generate statements and transfer funds to any Nigerian bank in seconds.

🛡️

Secure Biometric Access

Enjoy peace of mind with fingerprint authentication and bank-grade security, keeping your funds safe while you manage your global lifestyle.

Review Analysis

Insights from user reviews.

Sentiment Score

11%
Negative

Summary

The mobile app receives overwhelmingly negative feedback, primarily stemming from severe performance issues and frequent instability. Users report persistent problems with the app not opening, freezing, or getting stuck on the loading screen, particularly after recent updates. Many critical banking functionalities, such as logging in, making transfers, and accessing account information or statements, are reported as unreliable or entirely non-functional, leading to significant frustration and loss of access to funds. Complaints also highlight unresponsive customer support and the lack of essential features.

Common Themes

App Performance(32)
Login and Access Issues(17)
Missing or Broken Features(14)
Transaction Problems(11)
Negative Update Impact(10)
Poor Customer Support(6)
Ease of Use/Interface(3)

About the app

Everything you need to know about Fidelity Online Banking.

Description

Welcome to the banking that suits your lifestyle! The upgraded Fidelity Online Banking App lets you stay in control of your finances. Manage your transactions, accounts and cards securely and easily anywhere. The App allows you perform transactions and manage your bank account(s) from your mobile device. It is secure and very simple to use. Conduct your banking transactions while on the move with Fidelity Online Banking app and enjoy a world of convenient banking anytime, anywhere. Our redesigned app puts all the services you need at your fingertips, enabling you do the following: • Transfer to accounts in any Bank in Nigeria • Transfer to your other accounts in exactly one click, no token required • Biometric/Fingerprint Authentication for easier login • View all your accounts (Current, Savings, Fixed Deposit, Domiciliary and Card accounts) • Personalise your profile, change your picture as desired with lovely selfies • Maintain/Manage beneficiaries for Funds Transfer, Bills Payment and Airtime purchases • Receive In-App messages on new features, quick tips and promotional offers. • Top up your mobile phone or that of your family, friends and other loved ones • Pay your bills, such as DSTV, GoTV, PHCN, mobile post-paid bills, SWIFT, Smile and more. • Perform your Fidelity Credit Card repayments • Generate account statement • Search, book and pay for international and local flights • More self-services • Locate nearest Bank branches or ATM service points HOW TO USE THE FIDELITY ONLINE BANKING APP • Install the Fidelity Online Banking app • Open the App and sign in with existing credentials NEW? HOW TO REGISTER If you’re 16 or above and you have your mobile number registered for our SMS alert services as well as any of our Debit Cards, click on “Sign Up Here”, and follow the onscreen instructions. A verification code will be sent to the mobile phone you have registered for your account number with us. If you’ve got a verification, follow the onscreen steps to register. You will be required to use your Fidelity Debit Card OR visit the nearest Bank branch to activate your Online banking profile. Once done, you can start using your Online Banking account immediately. To do much more, download the Fidelity Soft Token app on your phone and sign in with your Online banking credentials. FOR BUSINESS ACCOUNTS You can only use the app if you’re a sole-signatory account holder. You can’t register with your credit cards. FIDELITY INSTANT BANKING Fidelity also has an Instant Banking Service (*770#) which you can dial from any mobile phone linked to your account for SMS alert. The service doesn’t require internet connection. Copyright © Fidelity Bank Plc. 2017. All rights reserved. Fidelity Online Banking is a trademark of Fidelity Bank Plc. INFORMATION AND CUSTOMER SERVICE For more information, please call our True Serve on +234 1 448 5252 or email True.Serve@fidelitybank.ng

Latest Version

5.75.11

Size

97.8 MB

First Released

Nov 3, 2015

Stay in Control of Your Nigerian Finances, Anywhere.

Join thousands in the diaspora managing transfers, family bills, and investments back home with ease. Secure your financial bridge to Nigeria today.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about Fidelity Online Banking

How do I register for the Fidelity Online Banking App?

To register for the Fidelity Online Banking App, install it and click "Sign Up Here". You need a mobile number registered for SMS alerts and a Fidelity Debit Card. Follow the on-screen instructions to complete registration.

Does the Fidelity Online Banking App support biometric login?

Yes, the Fidelity Online Banking App supports Biometric/Fingerprint Authentication for easier and secure login. This feature is available within your profile settings for enhanced security and convenience.

What types of accounts can I view on the Fidelity Online Banking App?

The Fidelity Online Banking App allows you to view Current, Savings, Fixed Deposit, Domiciliary, and Card accounts. This comprehensive view helps you manage all your finances in one place.

Can I pay my bills using the Fidelity Online Banking App?

Yes, you can pay various bills using the Fidelity Online Banking App, including DSTV, GoTV, PHCN, mobile post-paid bills, SWIFT, and Smile. The app provides a dedicated section for bill payments.

Can I transfer funds to other banks using the Fidelity Online Banking App?

Yes, the Fidelity Online Banking App facilitates transfers to accounts in any bank across Nigeria. You can also perform one-click transfers to your other Fidelity accounts without needing a token.

Does the Fidelity Online Banking App cater to business accounts?

Yes, the Fidelity Online Banking App supports business accounts, provided the account holder is a sole-signatory. Registration for business accounts cannot be done with credit cards.

Can I get an account statement through the Fidelity Online Banking App?

You can generate your account statement directly through the Fidelity Online Banking App. This feature allows for convenient access to your financial transaction history anytime, anywhere.

Does the Fidelity Online Banking App provide transaction history and analytics?

Yes, the Fidelity Online Banking App offers a quick overview of your transaction dashboard, including analytics and detailed transaction history. It displays total transactions, amount, expenses, and income.

Can I customize my profile settings in the Fidelity Online Banking App?

Yes, you can personalize your profile within the Fidelity Online Banking App. Options include changing your profile picture and managing various security and preference settings.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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