GettingOut

GettingOut

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Logo of GettingOut

GettingOut: Keep Your Family Connected and Supported

The simple, reliable way to send messages, share photos, and make deposits securely. Stay close to your loved ones and maintain your vital bond, no matter the distance.

Publisher

Telmate, LLC

Category

Social Networking

Downloads

6M+

User Rating

1.8/5

Total Ratings

10K+

Locales

3

A Bridge to Home

Discover the interface used by 6M+ users.

GettingOut app messaging interface showing a chat between family members

GettingOut app messaging interface showing a chat between family members

GettingOut app sign in screen showing the login form and create account link

GettingOut app sign in screen showing the login form and create account link

GettingOut app home screen showing contact messages and deposit options

GettingOut app home screen showing contact messages and deposit options

Threaded messaging interface in the GettingOut app showing text messages and a shared baby photo

Threaded messaging interface in the GettingOut app showing text messages and a shared baby photo

Smartphone screen showing inmate contact and facility details in the GettingOut app

Smartphone screen showing inmate contact and facility details in the GettingOut app

GettingOut app screen showing a contact request popup to add an inmate

GettingOut app screen showing a contact request popup to add an inmate

Stay Connected When It Matters Most

The tools that make this app stand out, trusted by 6M+ users.

✉️

Real-Time Messaging & Media

Share photos, videos, and messages instantly to keep your loved one part of every daily moment and family milestone.

💳

Secure & Fast Deposits

Easily add funds for commissary and communication credits directly from your phone, matching your busy schedule and pay cycle.

📱

Seamless Connection on the Go

Manage your contacts and communication budget in one place, providing a vital lifeline whether you are at home or at work.

Review Analysis

Insights from user reviews.

Sentiment Score

18%
Negative

Summary

This app receives overwhelmingly negative feedback, scoring only 18 out of 100 in sentiment. While users appreciate its essential function of providing a convenient way to communicate with incarcerated loved ones, the overall experience is severely hampered by critical technical and service issues. Common complaints include frequent app glitches, crashes, and unreliable performance, alongside significant difficulties with funding accounts, high costs, and an unresponsive customer service. Many users also report problems with notifications, persistent login and verification failures, and poor quality of media and calls.

Common Themes

Funding & Costs(14)
App Performance & Stability(12)
Customer Service(11)
Login & Verification(11)
Media & Call Quality(11)
Notifications(9)
Communication Convenience(4)

About the app

Everything you need to know about GettingOut.

Description

GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go! With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

Latest Version

3.4.1

Size

30.4 MB

First Released

Aug 14, 2014

Stay Close When It Matters Most

Join over 6 million families using GettingOut to share photos, send messages, and provide instant support. Download the app today and keep your connection strong from anywhere.

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FAQ

Frequently Asked Questions

Everything you need to know about GettingOut

What is the GettingOut app?

The GettingOut mobile app provides simple and reliable communication between inmates and their family and friends. It allows users to stay connected, make deposits, and send messages, photos, and videos.

Is the GettingOut app free to use?

Yes, the GettingOut app itself is free to download and users can log into their GettingOut account for free. This is stated on the login screen.

What communication features does the GettingOut app offer?

The GettingOut app allows users to send and receive messages. It also supports sending photos and videos to inmates, depending on the facility's acceptance.

How can I make deposits using the GettingOut app?

Yes, the GettingOut app allows users to easily make deposits to inmate accounts. The "Deposit" option is visible on the home screen and contact details screen.

Can I manage contacts within the GettingOut app?

Yes, the GettingOut app allows users to manage contacts. You can find, add, and chat with contacts, and view inmate and facility details.

Does the GettingOut app support sending photos and videos?

Yes, the GettingOut app supports sending photos and videos. This feature is available for select facilities, as specified in the app description.

How do I create an account for the GettingOut app?

Yes, you can create a new account directly from the login screen of the GettingOut app. A "Create one here" button is available for new users.

Can I see inmate details in the GettingOut app?

Yes, the GettingOut app provides a "Contact Details" screen where users can easily view inmate and facility details such as age, booking number, and facility name.

What is GTL's role in the GettingOut app?

GTL is the provider of the GettingOut mobile app. The app is rooted in GTL's mission to facilitate communication between inmates and their family and friends.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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