Securus Mobile
Join over 6 million users who rely on our secure platform for video calls, messaging, and instant fund transfers. Keep your family bond strong and manage your support in just a few clicks.
Publisher
Category
Social NetworkingDownloads
6M+User Rating
Total Ratings
25K+Locales
2Discover the interface used by 6M+ users.
The tools that make this app stand out, trusted by 6M+ users.
Skip the stress and expense of long-distance travel by visiting with your loved one in real-time right from your living room.
Send digital messages, photos, and eCards instantly so they never miss a graduation, birthday, or daily family milestone.
Easily manage your account and add funds for calls or media in seconds, ensuring your lifeline of communication never stays dark.
Insights from user reviews.
Sentiment Score
Summary
The mobile app receives overwhelmingly negative feedback, primarily due to persistent technical issues such as login problems, glitches, and unreliability, particularly following recent updates. Users express significant frustration with unreliable communication features, including censored messages, delayed delivery, missed notifications, and difficulties connecting for calls or video visits. Additionally, widespread complaints highlight problems with the payment system, where users struggle to add funds or find money vanishing, further exacerbated by unhelpful and inaccessible customer support. While the fundamental ability to connect with loved ones is valued when functional, the app's pervasive malfunctions severely detract from its utility.
Common Themes
Everything you need to know about Securus Mobile.
Description
Latest Version
4.6
Size
96.9 MB
First Released
Jan 21, 2016
Join over 6 million families using Securus Mobile to share memories, video calls, and support. Download the app to keep your bond strong with just a few clicks.
Everything you need to know about Securus Mobile
The Securus Mobile app enables users to connect with incarcerated loved ones through video calls and digital messages. It also facilitates account management, including sending money for purchases like media and communications.
Yes, the Securus Mobile app supports video calling, allowing users to participate in live video sessions with their loved ones. The app features a "Video Connect" interface for these calls.
Yes, Securus Mobile offers digital two-way messaging, allowing users to send and receive messages in real time. This feature is called "Text Connect" within the app.
The Securus Mobile app facilitates "Securus Debit Incarcerated Account Deposits" and international funding. Users can find "FUND NOW" options for services like Securus Debit directly within their account management screen.
Securus Mobile provides options to manage accounts, including adding contacts, enabling notifications, setting balance alerts, and configuring autopay. Users can also manage prepaid accounts and request calls.
Yes, Securus Mobile supports sharing photos, VideoGrams, and eCards. Users can record or send 30-second videos via "Videogram" and instantly send photos using "Snap N' Send."
Yes, Securus Mobile accepts payments from outside the U.S. and offers international funding and connection capabilities. This allows global users to support their incarcerated loved ones.
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