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LINE Official Account

Engage your audience with personalized 1-on-1 chat, automated responses, and high-impact broadcasts. The essential tool for US businesses to build loyal relationships and deliver exceptional service, right from your mobile device.

Business Management ›Communication & Messaging ›

Key Figures

Downloads

10M+

User Rating

3.9/5

Total Ratings

30K+

Publisher

LY Corporation

Connect Deeply with Your Community

Everything you need to manage your professional presence and build lasting loyalty with customers who value personalized, high-touch service.

Direct Customer Reach

Skip the crowded inbox. Send broadcast messages and rich coupons directly to your followers with open rates that far outperform traditional email marketing.

Personalized Service, Automated

Deliver exceptional hospitality through 1-on-1 chat, while using smart auto-replies to manage your business hours and customer expectations efficiently.

FAQ

Frequently Asked Questions

Everything you need to know about LINE Official Account

What is LINE Official Account?

LINE Official Account allows businesses to create dedicated accounts to communicate with customers through broadcast messages, chat, and LINE VOOM posts.

Is it free to create a LINE Official Account?

Yes, any LINE user can create a LINE Official Account for free, enabling businesses to start communicating with customers without cost.

How can LINE Official Account communicate with customers?

LINE Official Account communicates via broadcast messages to friends, direct chat with auto-reply, LINE VOOM posts, and profile information for detailed business promotion.

Can LINE Official Account provide customer support features like chat and calls?

Yes, LINE Official Account offers real-time customer chat, including booking capabilities, and integrates with LINE Call for video and voice communication.

Does LINE Official Account offer analytics for business performance?

Yes, LINE Official Account provides statistics on target reach, sent messages, friends added, and demographic data to help businesses analyze performance and engagement.

Can businesses offer promotions using LINE Official Account?

Yes, businesses can push sales and promotions by creating and distributing coupons and reward cards directly through their LINE Official Account.

Is it possible to manage LINE Official Account from a mobile device?

Yes, users can manage their LINE Official Account conveniently from a mobile phone, as the app is designed for easy and fast administration on the go.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

LINE Official Account - LINE Official Account home screen with business management tools and message statistics — LINE Official Account home screen with business management tools and message statistics

LINE Official Account - Infographic showing how to connect with customers and manage a business account using the LINE Official Account app on a phone — Infographic showing how to connect with customers and manage a business account using the LINE Official Account app on a phone

LINE Official Account - Smartphone screen showing a real-time chat between a business and a customer for a table reservation on the LINE Official Account app. — Smartphone screen showing a real-time chat between a business and a customer for a table reservation on the LINE Official Account app.

LINE Official Account - Interface of the LINE Official Account app showing an ongoing voice call with a customer named Sally including mute and speaker options. — Interface of the LINE Official Account app showing an ongoing voice call with a customer named Sally including mute and speaker options.

LINE Official Account - Interface of the LINE Official Account app showing the editor for a broadcast message with text and a photo of a breakfast plate for a cafe promotion. — Interface of the LINE Official Account app showing the editor for a broadcast message with text and a photo of a breakfast plate for a cafe promotion.

LINE Official Account - Screenshot of LINE Official Account app showing a digital coupon preview for a free drink to push sales and reward customers. — Screenshot of LINE Official Account app showing a digital coupon preview for a free drink to push sales and reward customers.

LINE Official Account - A mobile interface of the LINE Official Account app displaying customer analytics including friend growth and gender demographics. — A mobile interface of the LINE Official Account app displaying customer analytics including friend growth and gender demographics.

Description

Official Account lets you create business accounts to communicate with customers. ◆Official Account - Use business account to communicate with clients via broadcast messages, chat, and LINE VOOM posts. - Any LINE users can create an account for free. ◆Communication - Send messages to all LINE users who added Official Account as friend. - Use chat with clients and Auto Reply when you're unavailable. - You can post on LINE VOOM. - Profile is provided to promote detailed business info. ◆Other features - You can specify a Sub Admin for management. - Statistics is provided. Privacy policy: https://www.lycorp.co.jp/en/company/privacypolicy/ Terms of use: https://terms2.line.me/official_account_terms_oth