LUUP - RIDE YOUR CITY

LUUP - RIDE YOUR CITY

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Logo of LUUP - RIDE YOUR CITY

LUUP - RIDE YOUR CITY: Your License-Free Key to Exploring Japan

Skip the long walks and navigate Tokyo, Osaka, and Kyoto like a local. Unlock e-scooters and e-bikes instantly with just your phone. No license required—just scan, ride, and discover the city on your own terms.

Publisher

Luup, Inc.

Category

Navigation

Downloads

4M+

User Rating

4.7/5

Total Ratings

91K+

Locales

2

Japan at Your Fingertips

Discover the interface used by 4M+ users.

LUUP app promotional screen showing an electric scooter and bike with text stating it is number one in Japan for parking locations

LUUP app promotional screen showing an electric scooter and bike with text stating it is number one in Japan for parking locations

Graphic of a LUUP electric bike with city skyline background and text promoting e-scooter and e-bike access.

Graphic of a LUUP electric bike with city skyline background and text promoting e-scooter and e-bike access.

Map view of the LUUP app showing electric vehicle and parking locations in Japan

Map view of the LUUP app showing electric vehicle and parking locations in Japan

Smartphone screen displaying the LUUP app map with e-bike and e-scooter rental locations in a city.

Smartphone screen displaying the LUUP app map with e-bike and e-scooter rental locations in a city.

LUUP app showing an in-app map to find nearby e-scooters and bikes in Japan

LUUP app showing an in-app map to find nearby e-scooters and bikes in Japan

A person using a smartphone to scan a QR code on a LUUP e-scooter to start a ride

A person using a smartphone to scan a QR code on a LUUP e-scooter to start a ride

A smartphone screen showing the LUUP app navigation map during an active e-scooter ride in Japan

A smartphone screen showing the LUUP app navigation map during an active e-scooter ride in Japan

A user taking a photo of a parked LUUP e-scooter with their smartphone to complete the ride

A user taking a photo of a parked LUUP e-scooter with their smartphone to complete the ride

Navigate Japan with Total Freedom

The tools that make this app stand out, trusted by 4M+ users.

🔓

No License Required

Ride legally without the hassle of an International Driving Permit. Simply pass the quick in-app safety test and start your journey.

📍

Find a Ride Anywhere

Access the densest network of micro-mobility in Japan. With thousands of parking ports, a ride is always waiting just around the corner.

💳

100% Cashless & English-Ready

Avoid the language barrier and cash struggle. Register your US credit card and manage everything through a seamless English interface.

Review Analysis

Insights from user reviews.

Sentiment Score

22%
Negative

Summary

This app receives overwhelmingly negative feedback, primarily due to persistent registration issues for international users and Malaysian phone numbers, often failing to receive SMS verification codes or process ID. Many tourists struggle with the app's usability, encountering language barriers, difficulties purchasing passes through the app, and geographical restrictions. Users frequently report problems with scooter availability, such as low-battery vehicles appearing active, and difficulties finding return ports, leading to unexpected charges and frustration. Despite these significant drawbacks, a small subset of users appreciates the service for offering a stress-free, convenient, and enjoyable riding experience, noting a good network of ports and the availability of discount codes.

Common Themes

Availability of Discounts(3)
Extensive Port Network(2)
Overall Convenience(2)
Stress-free Riding(1)
Ease of Use for Rides(1)
Enjoyable Experience(1)
Comfortable Ride Potential(1)
Alternative Mobility Solution(1)

About the app

Everything you need to know about LUUP - RIDE YOUR CITY.

Description

Ride e-scooters/e-bikes at a discount! "LUUP" is a sharing service that allows you to ride small e-bikes and e-scooters around town from anywhere and return them to the place you choiced. The service is currently available in Tokyo, Osaka, Kyoto, Yokohama, Utsunomiya, Kobe, Nagoya, Hiroshima, Sendai, Fukuoka, Kitakyushu and Hamamatsu! Please use this service for commuting to work, school, shopping, and other places that are a little too far to go on foot! FEATURES 1. No license required! You can ride an e-scooters if you are 16 years old or older! You can ride an e-scooter after passing age verification and a traffic rules test. 2. Complete everything from ride to payment with the app Procedures to use are completed via the app and the ride begins. Payment is also made through the app, so all you need is a mobile phone. 3. Membership registration is free! You can start using it today! You can use the service immediately after downloading. 4. Small but powerful electric assisted bicycles. Although the vehicle is designed to be small, it is powerful, and anyone can ride it stably without getting tired. It is perfect for sightseeing or cycling for a change of pace. 5. High-density parking installation in our service areas Parkings are densely located in the service area, so you can ride right when you want to, without having to walk for a long time to the parking. You can check the parking map from the LUUP app. AREAS OF OPERATION *As of July 2024 Tokyo (Shibuya, Meguro, Minato, Setagaya, Shinagawa, Shinjuku, Chuo, Chiyoda, Koto, Sumida, Taito, Bunkyo, Toshima, Nakano, Suginami, Arakawa, Kita, Ota, Itabashi, Adachi, Mitaka, Musashino) Yokohama City (Kanagawa, Naka and Nishi areas) Osaka (Kita and Minami areas) Kyoto (Kyoto City) Tochigi(Utsunomiya City) Hyogo (Kobe City) Aichi (Nagoya City) Hiroshima(Hiroshima City) Miyagi(Sendai City) Fukuoka(Fukuoka City, Kitakyushu City) Shizuoka(Hamamtsu City) Other areas and nationwide! HOW TO USE LUUP You can use LUUP in [4 steps]! 1. Find LUUP parkings around town You can find parkings on the app's map 2. Use the in-app camera to read the QR code on the vehicle and unlock it Select the parking point for returning before the ride to ensure the return of the vehicle (* You can change the place during the ride) 3. Start the ride to the destination 4. End riding when you take a photo of your LUUP bikes or scooters parked in the parking and make an in-app payment PRICE Prices vary by city and region. Rates for Tokyo, Osaka City: 50 yen (including tax) as basic ride fee + 20 yen per minute (including tax) as time fee Rates for other major areas: 50 yen (including tax) as basic ride fee + 15 yen per minute (including tax) as time fee *Currently, the same fee applies to both e-scooters and bicycles. *Prices may differ in some areas. Please see the LUUP help page for details. NOTES - Credit card registration is required. *The name "loop" is sometimes incorrectly used, but the correct name is "LUUP". *"QR Code" is a registered trademark of DENSO WAVE INCORPORATED.

Latest Version

1.119.0

Size

213.9 MB

First Released

Jun 4, 2023

Unlock the Best of Japan’s Cities Today

Download LUUP to access a fleet of e-scooters and e-bikes at your fingertips. No license required—just register for free and start your adventure in seconds.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about LUUP - RIDE YOUR CITY

What is LUUP?

LUUP is a sharing service providing access to small e-bikes and e-scooters. Users can pick up vehicles from designated locations and return them to another chosen spot using the app.

In which cities can I use the LUUP service?

The LUUP service is available in major Japanese cities including Tokyo, Osaka, Kyoto, Yokohama, Utsunomiya, Kobe, Nagoya, Hiroshima, Sendai, Fukuoka, Kitakyushu, and Hamamatsu as of July 2024.

Do I need a driver's license to ride a LUUP e-scooter?

No, a driver's license is not required for LUUP e-scooters. Users must be 16 years or older and pass an age verification process and a traffic rules test within the app.

Is LUUP membership registration free?

Yes, LUUP membership registration is free. Users can download the app and begin using the service immediately without any upfront membership fees.

How do I start and end a ride with the LUUP app?

Users find a vehicle on the app map, scan its QR code to unlock and start, then park at a designated spot and take a photo to end the ride and complete payment.

What are the LUUP ride rates in Tokyo and Osaka?

In Tokyo and Osaka, LUUP ride rates include a 50 yen basic fee (tax included) plus a 20 yen per minute time fee (tax included). Prices may vary in other areas.

Do LUUP e-scooters and e-bikes cost the same to rent?

Yes, currently the same fee applies to both LUUP e-scooters and e-bikes. Rental prices are unified across vehicle types in the service areas.

Is credit card registration necessary to use LUUP?

Yes, credit card registration is required to use the LUUP service. All payments for rides are processed through the registered credit card via the app.

How does LUUP help users find available vehicles?

LUUP users find available vehicles and parking spots directly on the in-app map. The service features high-density parking installations for convenient access in operational areas.

Can I change my return parking location during a LUUP ride?

Yes, users can change their return parking spot even during an active LUUP ride. The app allows flexibility for adjusting the destination parking.

Is LUUP the top micromobility service in Japan for parking availability?

Yes, LUUP holds the No. 1 position in Japan for parkings. This ranking is based on public data on micromobility sharing service providers as of July 2024.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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