Skip the long walks and navigate Tokyo, Osaka, and Kyoto like a local. Unlock e-scooters and e-bikes instantly with just your phone. No license required—just scan, ride, and discover the city on your own terms.
Publisher
Category
NavigationDownloads
4M+User Rating
Total Ratings
91K+Locales
2Discover the interface used by 4M+ users.
The tools that make this app stand out, trusted by 4M+ users.
Ride legally without the hassle of an International Driving Permit. Simply pass the quick in-app safety test and start your journey.
Access the densest network of micro-mobility in Japan. With thousands of parking ports, a ride is always waiting just around the corner.
Avoid the language barrier and cash struggle. Register your US credit card and manage everything through a seamless English interface.
Insights from user reviews.
Sentiment Score
Summary
This app receives overwhelmingly negative feedback, primarily due to persistent registration issues for international users and Malaysian phone numbers, often failing to receive SMS verification codes or process ID. Many tourists struggle with the app's usability, encountering language barriers, difficulties purchasing passes through the app, and geographical restrictions. Users frequently report problems with scooter availability, such as low-battery vehicles appearing active, and difficulties finding return ports, leading to unexpected charges and frustration. Despite these significant drawbacks, a small subset of users appreciates the service for offering a stress-free, convenient, and enjoyable riding experience, noting a good network of ports and the availability of discount codes.
Common Themes
Everything you need to know about LUUP - RIDE YOUR CITY.
Description
Latest Version
1.119.0
Size
213.9 MB
First Released
Jun 4, 2023
Everything you need to know about LUUP - RIDE YOUR CITY
LUUP is a sharing service providing access to small e-bikes and e-scooters. Users can pick up vehicles from designated locations and return them to another chosen spot using the app.
The LUUP service is available in major Japanese cities including Tokyo, Osaka, Kyoto, Yokohama, Utsunomiya, Kobe, Nagoya, Hiroshima, Sendai, Fukuoka, Kitakyushu, and Hamamatsu as of July 2024.
No, a driver's license is not required for LUUP e-scooters. Users must be 16 years or older and pass an age verification process and a traffic rules test within the app.
Yes, LUUP membership registration is free. Users can download the app and begin using the service immediately without any upfront membership fees.
Users find a vehicle on the app map, scan its QR code to unlock and start, then park at a designated spot and take a photo to end the ride and complete payment.
In Tokyo and Osaka, LUUP ride rates include a 50 yen basic fee (tax included) plus a 20 yen per minute time fee (tax included). Prices may vary in other areas.
Yes, currently the same fee applies to both LUUP e-scooters and e-bikes. Rental prices are unified across vehicle types in the service areas.
Yes, credit card registration is required to use the LUUP service. All payments for rides are processed through the registered credit card via the app.
LUUP users find available vehicles and parking spots directly on the in-app map. The service features high-density parking installations for convenient access in operational areas.
Yes, users can change their return parking spot even during an active LUUP ride. The app allows flexibility for adjusting the destination parking.
Yes, LUUP holds the No. 1 position in Japan for parkings. This ranking is based on public data on micromobility sharing service providers as of July 2024.
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