My Airtel
The essential self-care app for the Sri Lankan diaspora. Manage family accounts, settle postpaid bills, and activate roaming instantly from the USA—available in English, Sinhala, and Tamil.
Publisher
Category
UtilitiesDownloads
876K+User Rating
Total Ratings
2K+Locales
1Discover the interface used by 876K+ users.
The tools that make this app stand out, trusted by 876K+ users.
Easily top up prepaid credits or pay postpaid bills for your loved ones in Sri Lanka directly from the USA.
Activate IDD and Roaming services before you fly. Be connected the moment you land in Colombo without visiting a kiosk.
Get instant help via WhatsApp or Live Chat in Sinhala, Tamil, or English, fitting your schedule across any time zone.
Insights from user reviews.
Sentiment Score
Summary
The "My Airtel" app receives overwhelmingly negative feedback, primarily due to severe geographic restrictions that limit its functionality almost exclusively to users with Sri Lankan 075 phone numbers, leading to widespread registration and login failures for international users. Many reviewers explicitly request the app be renamed "My Airtel: Sri Lanka" to prevent wasted data and frustration. Beyond this major flaw, users frequently report poor network connectivity and slow internet speeds, with some lamenting that 4G is slower than 3G. Dissatisfaction also stems from issues like unhelpful customer service and misleading information regarding package validity.
Common Themes
Everything you need to know about My Airtel.
Description
Latest Version
7.2.0
Size
67.1 MB
First Released
Nov 30, 2015
Join over 870,000 users. Pay bills for family, top up data, and manage roaming in your preferred language—English, Sinhala, or Tamil.
Everything you need to know about My Airtel
The My Airtel App is a free platform for managing all Airtel Prepaid and Postpaid connections. It offers an enhanced user experience with additional services from your mobile device.
Yes, the My Airtel App enables users to easily manage both their Airtel Prepaid and Postpaid accounts directly from their mobile device.
Users check detailed account activity, including data usage and balance, within the My Airtel App. Screenshot #3 depicts the usage tracking interface.
Yes, the My Airtel App allows users to select their preferred language for app navigation. Options include English, Sinhala, and Tamil.
Yes, the My Airtel App provides the functionality to enable International Direct Dialing (IDD) and roaming services directly through the application.
Users contact customer support via live chat with an Airtel agent or through WhatsApp chat for assistance with queries within the My Airtel App.
Yes, the My Airtel App allows users to access, manage, and purchase new data packs and plans. Screenshot #2 displays various available pack options and pricing.
Yes, the My Airtel App offers various Value Added Services for personalization. Screenshot #5 shows examples such as Welcome Tunes, Astrology Alerts, and Sports alerts.
Yes, the My Airtel App allows users to set bill reminders. This feature ensures that postpaid bill payments are not missed.
Apps with similar features and user experience
Limited Liability Company "ASTELIT"
Tracfone Wireless Inc.
Azercell Telecom MMC
Winner Venture Sdn Bhd
Woolworths Group Limited
BAKCELL MMC
UVNV, Inc.
Visible Service LLC
MetroPCS Wireless, Inc.
App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.
Believe this page infringes your intellectual property? File a dispute