Wyze - Never Wonder v3.13.0.18 removes multi-camera live view in May 2026, sparking backlash

The official release notes for the May update detail routine additions. Wyze documented support for iOS lock screen widgets and Android single-device widgets, alongside general bug fixes.

However, the changelog omits any mention of UI overhauls or the removal of the multi-camera dashboard. Users installing the update found the simultaneous streaming feature disabled without prior warning from the publisher.

The undocumented removal fundamentally altered how owners monitor their properties. Prior to this release, the home screen displayed multiple active camera feeds simultaneously.

Now, the interface requires isolated taps to view any live video. This friction breaks the primary utility for users managing wide security networks, who previously relied on the software as a unified surveillance monitor.

The structural change caused the app's rating to fall by 0.79 stars, dropping from 2.73 to 1.94.^[1] Reviewers immediately identified the missing dashboard as their primary grievance.

Prior to the update, users praised the hardware integration, with one 5-star reviewer on v3.12.0.6 stating the cameras "pick up really great." Post-update sentiment shifted sharply; as one 1-star reviewer noted on v3.13.0.18, "The latest update does not show live previous from several cameras anymore. You have to tap on a specific camera to view live feed."

Discussions on the Wyze Forums mirror this frustration, where users report that Wyze has been actively limiting multi-camera capabilities to pushGlossaryPush NotificationA message delivered to a user's device from your app's server — the single biggest re-engagement lever in mobile, when done well, and a fast path to uninstall when d... users toward paid subscriptions like Cam Plus and Cam Unlimited, leaving free users unable to monitor multiple feeds from their home dashboard.

This functional downgrade appears to be a calculated pivot to reduce server bandwidth costs and drive hardware owners toward recurring software revenue. By degrading the base experience, Wyze likely aims to convert free users into paying subscribers for its Cam Plus and Cam Unlimited tiers.

While framed externally as a streamlined interface update, the restriction appears to function primarily as a strict subscription paywallGlossaryPaywallThe in-app screen that asks the user to subscribe or buy — the single most revenue-sensitive surface in a subscription app. for legacy capabilities.

Wyze - Never Wonder maintains an audience of over 120,000 monthly downloads on the US iOS storefront. A sustained rating below two stars will likely damage organic discovery and suppress new user acquisition.

Because security hardware relies heavily on companion app functionality, this software deterioration threatens future physical product sales, potentially negating short-term subscriptionGlossarySubscriptionA recurring in-app purchase that charges the user on a fixed cadence (weekly, monthly, annual) until they cancel. gains.

Wyze faces a critical retentionGlossaryRetention (D1 / D7 / D30)The percentage of users from a cohort who return to the app N days after install. D1 = day-1 retention, D7 = 7-day, D30 = 30-day. The single most important non-reven... risk if it leaves the multi-camera restriction in place. The severity of the rating collapse suggests users will abandon the hardware ecosystem rather than upgrade to paid tiers.

The publisher will likely need to issue a rapid patch restoring the unified dashboard or risk permanent damage to its consumer security market share.