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Наш город

Report urban issues in three simple steps and get official results within 8 days. Join over 289,000 proactive residents who are making the city cleaner, safer, and more comfortable through direct digital action.

Key Figures

Downloads

289K+

User Rating

4.7/5

Total Ratings

20K+

Publisher

INFOGOROD, GKU

Transform Your Neighborhood with a Tap

Join a community of proactive citizens using technology to ensure Moscow stays clean, safe, and functional. No paperwork, just results.

Rapid Photo Reporting

Found a problem while commuting? Snap a photo, select the category, and submit. It takes less than 30 seconds to start a change.

Guaranteed 8-Day Response

Eliminate the uncertainty of traditional bureaucracy. Receive an official status update and resolution proof directly in your app within 8 days.

FAQ

Frequently Asked Questions

Everything you need to know about Наш город

What is the "Наш город" app?

The "Наш город" (Our City) app is a tool for Moscow residents to report and monitor urban infrastructure problems. It facilitates communication between citizens and city services to improve city maintenance.

How do I report a problem using the "Наш город" app?

To report a problem in "Наш город", follow three steps: select the object, choose the problem topic, then attach a photo and describe the issue. This submits your report to city services.

What kind of urban problems can I report with "Наш город"?

Users can report problems such as uncollected trash, broken traffic lights, potholes, poor cleaning, and lighting malfunctions. The "Наш город" app covers over 200 problem topics across various city areas.

How quickly does "Наш город" provide a response to reported issues?

The "Наш город" app provides a response to reported issues within 8 working days. Users receive the answer in their personal account within the application.

What is required to log into the "Наш город" application?

The "Наш город" application requires users to use their existing login and password from the mos.ru website for authorization. This ensures secure access to its features.

Can I check the status of my problem reports in "Наш город"?

Yes, the "Наш город" app allows users to monitor the quality of problem resolution by city services. The "Заявки" (Applications) section shows the status of sent reports.

How many problems have been resolved through the "Наш город" portal?

The "Наш город" portal has resolved over 9 million problems. This demonstrates its effectiveness in addressing urban issues within Moscow.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Наш город - Onboarding screen of Nash Gorod app displaying statistics about solved urban issues and user count. — Onboarding screen of Nash Gorod app displaying statistics about solved urban issues and user count.

Наш город - The main screen of the Nash Gorod mobile app interface for reporting urban problems in Moscow — The main screen of the Nash Gorod mobile app interface for reporting urban problems in Moscow

Наш город - Mobile interface of the Nash Gorod app displaying a map with a location pin and a list of urban objects to select for reporting. — Mobile interface of the Nash Gorod app displaying a map with a location pin and a list of urban objects to select for reporting.

Наш город - Mobile app interface for selecting a civic problem theme in the Our City Moscow app — Mobile app interface for selecting a civic problem theme in the Our City Moscow app

Наш город - User interface of the Nash Gorod app showing a civic issue report for a broken playground swing. — User interface of the Nash Gorod app showing a civic issue report for a broken playground swing.

Наш город - Screenshot of the Nash Gorod mobile app showing a list of sent urban issue reports and the status of a road repair request — Screenshot of the Nash Gorod mobile app showing a list of sent urban issue reports and the status of a road repair request

Наш город - Mobile app interface showing reporting categories like home road park and transport — Mobile app interface showing reporting categories like home road park and transport

Наш город - A screenshot showing the news feed of the Nash Gorod mobile app with articles about city park and flower bed updates in Moscow. — A screenshot showing the news feed of the Nash Gorod mobile app with articles about city park and flower bed updates in Moscow.

Наш город - Screenshot of the Nash Gorod mobile app showing a resolved report for road surface damage in a Moscow neighborhood — Screenshot of the Nash Gorod mobile app showing a resolved report for road surface damage in a Moscow neighborhood

Description

«Наш город» помогает делать Москву лучше! Во дворе вовремя не вывозят мусор? Не работает светофор? Заметили яму на дороге? Сообщите о проблеме, и она не останется без внимания! С помощью приложения «Наш город» каждый житель столицы может сообщить о проблемах в содержании городских объектов (некачественной уборке, наличии ям, неисправности освещения и пр.) и проконтролировать качество устранения проблем городскими службами. Для авторизации в приложении используйте логин и пароль от сайта mos.ru. Сообщить о проблеме – просто, всего в три шага: 1. Выберите объект 2. Выберите проблемную тему 3. Приложите фото и опишите проблему Ответ вы получите в личном кабинете в течение 8 рабочих дней! Вместе мы сделаем Москву лучше!