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PTA CMS

Ensure your US-purchased devices are DIRBS compliant and resolve telecom service issues instantly. Lodge complaints, register mobile handsets, and track resolutions from anywhere in the world.

Government & Public Services ›

Key Figures

Downloads

214K+

User Rating

3.1/5

Total Ratings

100

Publisher

Pakistan Telecommunication Authority

Stay Connected, Stay Compliant

The official portal for the Pakistani diaspora to manage mobile registrations and resolve telecom issues directly from the USA.

Instant Device Registration

Ensure your US-purchased iPhones are travel-ready. Register handsets and check DIRBS status instantly to avoid network blocking.

Global Handset Protection

Secure your devices from abroad by instantly reporting or blocking stolen IMEIs across all Pakistani networks.

FAQ

Frequently Asked Questions

Everything you need to know about PTA CMS

What is the PTA CMS app?

The PTA CMS app is a mobile application launched by PTA for telecom users. It facilitates complaint registration against various telecom services and issues.

How can I register a complaint using the PTA CMS app?

Users can register complaints through the PTA CMS app by selecting "New Complaint" from the main menu and choosing the relevant complaint category.

What types of complaints does the PTA CMS app handle?

The PTA CMS app handles complaints related to telecom services, mobile registration/DIRBS, stolen mobile/IMEI, and internet content.

Can I track the status of my complaint in the PTA CMS app?

Yes, the PTA CMS app allows users to track the status of their registered complaints to view their current progress.

Is the PTA CMS app certified for quality management?

Yes, PTA's Consumer Protection Division (CPD) is ISO 9001:2015 Certified, indicating a quality management system.

How do users provide feedback on complaints within the PTA CMS app?

Users can provide feedback on their complaints via the "Feedback on the complaint" feature. The app includes a dedicated screen for satisfaction and comments.

Does the PTA CMS app display a history of my complaints?

Yes, the PTA CMS app provides a "History of complaints" feature, allowing individual users to view their past complaint records.

Can I report a stolen or missing mobile handset using the PTA CMS app?

Yes, the PTA CMS app allows users to register complaints specifically for stolen mobile handsets or IMEI-related issues.

Does the PTA CMS app provide consumer awareness information?

Yes, the PTA CMS app includes a feature for "Consumer awareness on different issues" to inform its users.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

PTA CMS - The welcome screen of the PTA CMS app for mobile device registration and telecom complaints. — The welcome screen of the PTA CMS app for mobile device registration and telecom complaints.

Main menu of the PTA CMS mobile app showing options for New Complaint, Complaint History, User Profile, and Consumer Awareness in English and Urdu.

PTA CMS - Home screen of the PTA CMS mobile app showing menu options for filing complaints regarding service providers, stolen mobiles, registration, and web content. — Home screen of the PTA CMS mobile app showing menu options for filing complaints regarding service providers, stolen mobiles, registration, and web content.

PTA CMS - Mobile stolen or missing complaint registration screen in the PTA CMS app — Mobile stolen or missing complaint registration screen in the PTA CMS app

PTA CMS - Mobile registration complaint submission form on the PTA CMS app interface. — Mobile registration complaint submission form on the PTA CMS app interface.

PTA CMS - Dashboard of the PTA CMS mobile app displaying a summary of registered complaints and user feedback status — Dashboard of the PTA CMS mobile app displaying a summary of registered complaints and user feedback status

PTA CMS - Feedback screen in the PTA CMS app for rating complaint resolution satisfaction — Feedback screen in the PTA CMS app for rating complaint resolution satisfaction

Description

To facilitate the telecom users, PTA has launched Mobile App of Complaint Management System (CMS). The App has following features: – Complaint registration against various services i.e. telecom services offered by service providers, mobile registration/ DIRBS, stolen mobile handset / IMEI related complaint, internet content related complaint, etc. – Tracking of complaint to view its status. – Feedback on the complaint. – History of complaints of individual user. – Consumer awareness on different issues.