GOV.UK One Login

GOV.UK One Login

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Logo of GOV.UK One Login

GOV.UK One Login: The secure, simple way to prove your identity

Skip the paperwork and access government services in minutes. Securely verify your identity using your photo ID and biometrics, and keep digital documents like your Veteran Card right on your phone.

Publisher

Government Digital Service

Category

Utilities

Downloads

3M+

User Rating

4.2/5

Total Ratings

73K+

Locales

2

Simple. Secure. Digital.

Discover the interface used by 3M+ users.

The welcome screen of the GOV.UK One Login app showing a sign in button and instructions to prove your identity.

The welcome screen of the GOV.UK One Login app showing a sign in button and instructions to prove your identity.

GOV.UK One Login app screen with instructions to take a photo of a passport photo page for identity verification.

GOV.UK One Login app screen with instructions to take a photo of a passport photo page for identity verification.

Instructional screen in the GOV.UK One Login app showing how to take a photo of a passport for identity verification.

Instructional screen in the GOV.UK One Login app showing how to take a photo of a passport for identity verification.

Identity verification screen in the GOV.UK One Login app showing instructions for a selfie camera face scan.

Identity verification screen in the GOV.UK One Login app showing instructions for a selfie camera face scan.

The Documents screen of the GOV.UK One Login app showing an option to save government documents and a Scan QR code button.

The Documents screen of the GOV.UK One Login app showing an option to save government documents and a Scan QR code button.

A screenshot of the GOV.UK One Login app showing a digital HM Armed Forces Veteran Card in the documents section.

A screenshot of the GOV.UK One Login app showing a digital HM Armed Forces Veteran Card in the documents section.

Government Services, Securely in Your Pocket

The tools that make this app stand out, trusted by 3M+ users.

🤳

Instant Identity Verification

Prove who you are in minutes by matching your face to your photo ID, eliminating the need for physical appointments or mail-in forms.

💳

Digital Document Wallet

Carry your HM Armed Forces Veteran Card on your phone and stay ready for future updates, including digital driving licences.

🛡️

Privacy-First Security

Your biometric data is never stored on the app or your phone. We verify your identity securely and delete your data as soon as it's no longer needed.

Review Analysis

Insights from user reviews.

Sentiment Score

30%
Negative

Summary

This app receives overwhelmingly negative feedback due to its poor user experience, complicated identity verification process, and numerous technical glitches including login failures, blank screens, and issues with document scanning. Many users express frustration over the perceived mandatory nature of digital ID and associated privacy concerns, while also highlighting significant accessibility and device compatibility problems for older users, those with disabilities, or non-UK citizens. Although a small number of users found the process efficient and straightforward, the majority report a confusing and time-wasting experience.

Common Themes

Ease of Use(27)
App Reliability(25)
Identity Verification Process(15)
Digital ID Concerns(9)
Clarity of Instructions(8)
Accessibility(5)

About the app

Everything you need to know about GOV.UK One Login.

Description

You can use the GOV.UK One Login app to prove your identity to access some government services. It works by matching your face to your photo ID. You can also use this app to save a digital version of your HM Armed Forces Veteran Card to your phone. In future you'll be able to save other digital documents, such as your driving licence. This is not available yet. Before you start You need to get this app if you’re: • using a service on the GOV.UK website that asks you to prove your identity with GOV.UK One Login • saving your digital Veteran Card to your phone You’ll be guided to this app when it is time to use it. What you need You can use any of the following types of photo ID to prove your identity: • UK passport • non-UK passport with a biometric chip • UK photocard driving licence • UK biometric residence permit (BRP) • UK biometric residence card (BRC) • UK Frontier Worker permit (FWP) You can use an expired BRP, BRC or FWP up to 18 months after its expiry date. You need to have your original photo ID with you. You cannot use a photocopy or digital copy. You will also need: • a well-lit area where you can take a good quality photograph • an iPhone 8 or newer • iOS 16.7 or higher How it works You'll need to sign in to the app with your GOV.UK One Login details. This links the app to the GOV.UK website so you can continue proving your identity. If your photo ID is a passport, BRP, BRC or FWP you will: • take a photo of your photo ID • scan the biometric chip in your photo ID using your phone • scan your face using your phone If your photo ID is a driving licence you will: • take a photo of your driving licence • scan your face using your phone What happens next Once your information has been submitted in the app, you'll need to go back to the GOV.UK website, so you can finish proving your identity and access the service you were trying to use.   Privacy and security The personal information you provide to prove your identity will not be saved either on the app or on your phone. We collect your data securely and delete it when it is no longer needed. Digital documents you add to the app will be saved on your phone so you can access them whenever you need.

Latest Version

1.15.0

Size

41.6 MB

First Released

Jun 9, 2025

Secure your digital identity today

Join over 3 million people simplifying their government access. Download the app to verify your identity once and keep your digital Veteran Card with you wherever you go.

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FAQ

Frequently Asked Questions

Everything you need to know about GOV.UK One Login

What is the GOV.UK One Login app used for?

The GOV.UK One Login app allows users to prove their identity for government services and save a digital version of their HM Armed Forces Veteran Card. It will also support other digital documents in the future.

How does GOV.UK One Login verify my identity?

The GOV.UK One Login app verifies identity by matching your face to your photo ID. It involves taking a photo of the ID, scanning its biometric chip (if applicable), and scanning your face with the selfie camera.

What types of photo ID are accepted by the GOV.UK One Login app?

The GOV.UK One Login app accepts UK passports, non-UK passports with biometric chips, UK photocard driving licences, UK biometric residence permits (BRP), UK biometric residence cards (BRC), and UK Frontier Worker permits (FWP).

Can I use an expired ID with GOV.UK One Login?

Yes, you can use an expired UK biometric residence permit (BRP), UK biometric residence card (BRC), or UK Frontier Worker permit (FWP) for up to 18 months after its expiry date.

What are the device requirements for the GOV.UK One Login app?

The GOV.UK One Login app requires an iPhone 8 or newer and iOS 16.7 or higher. Users also need a well-lit area for taking photographs and an original photo ID.

Does the GOV.UK One Login app save my personal identity information?

No, the GOV.UK One Login app does not save personal identity information on the app or your phone. The data is collected securely and deleted when no longer needed.

Can I save digital documents in the GOV.UK One Login app?

Yes, the GOV.UK One Login app allows you to save digital documents. Currently, it supports the HM Armed Forces Veteran Card, with future plans for documents like driving licences. Saved digital documents reside on your phone.

What happens after submitting information in the GOV.UK One Login app?

After submitting your information in the GOV.UK One Login app, you must return to the GOV.UK website. This allows you to complete the identity verification and access the desired service.

How do I sign in to the GOV.UK One Login app?

You need to sign in to the GOV.UK One Login app using your existing GOV.UK One Login details. This links the app to the GOV.UK website, allowing you to continue proving your identity.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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