LG ThinQ

LG ThinQ

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Logo of LG ThinQ

LG ThinQ: Master Your Smart Home with AI-Powered Control

Transform your living space with the ultimate command center for your appliances. Automate daily routines, slash energy costs, and enjoy total peace of mind with proactive smart care tailored to your modern lifestyle.

Download on App Store

Publisher

LG Electronics

Category

Lifestyle

Downloads

47M+

User Rating

4.6/5

Total Ratings

717K+

Locales

47

Master Your Modern Home

Discover the interface used by 47M+ users.

LG ThinQ app interface displaying smart home device controls and routines.

LG ThinQ app interface displaying smart home device controls and routines.

LG ThinQ app home interface showing controls for a smart air conditioner and washing machine.

LG ThinQ app home interface showing controls for a smart air conditioner and washing machine.

LG ThinQ app dashboard showing various connected smart home devices like air conditioner washer and TV

LG ThinQ app dashboard showing various connected smart home devices like air conditioner washer and TV

Interface of the LG ThinQ app highlighting the ThinQ UP feature for upgrading smart home appliances

Interface of the LG ThinQ app highlighting the ThinQ UP feature for upgrading smart home appliances

Interface of the LG ThinQ app showing energy usage report and cost analysis.

Interface of the LG ThinQ app showing energy usage report and cost analysis.

LG ThinQ app interface for Smart Diagnosis showing home appliances health status.

LG ThinQ app interface for Smart Diagnosis showing home appliances health status.

LG ThinQ app interface displaying smart routine suggestions for automated home management

LG ThinQ app interface displaying smart routine suggestions for automated home management

LG ThinQ app chatbot interface for smart home appliance support.

LG ThinQ app chatbot interface for smart home appliance support.

Your Home, Intelligently Optimized

The tools that make this app stand out, trusted by 47M+ users.

🏠

Seamless Smart Automation

Design custom routines that sync with your lifestyle. Automatically prepare your home for your morning or power down appliances when you leave to save time and energy.

Real-Time Energy Insights

Take charge of your utility bills. Monitor consumption, set saving goals, and compare your usage with neighbors to maintain a sustainable, cost-effective household.

Proactive Smart Care

Eliminate domestic anxiety with Smart Diagnosis. Receive instant alerts and AI-powered troubleshooting to keep your premium appliances running perfectly for years.

Review Analysis

Insights from user reviews.

Sentiment Score

31%
Negative

Summary

This mobile app receives mixed to predominantly negative feedback from users. While many appreciate its general utility, user-friendly interface, and diagnostic features for appliances like washing machines, along with effective laundry cycle tracking when functional, recent updates have significantly degraded the experience. Users frequently report severe connectivity issues with various LG devices, including TVs, soundbars, and air conditioners, rendering device control unreliable or impossible. The app is widely criticized for being slow, laggy, and unstable, often failing to launch or accept terms and conditions post-update, which has crippled its previously useful remote control capabilities.

Common Themes

General Utility & Ease of Use(11)
Laundry Appliance Management(6)
Diagnostic & Monitoring(3)
Device Connectivity(3)
Remote Control Functionality(2)
App Performance(1)
Software Reliability(1)

About the app

Everything you need to know about LG ThinQ.

Description

Connect your IoT home appliances to the LG ThinQ app. Enjoy effortless product control, smart care, and convenient automation in one simple solution. ■ Discover the convenience of smart home appliances through the Home tab.  - Control your IoT home appliances from anywhere with our app.  - Get personalized recommendations for managing appliances based on usage history. - Find out ways to better make use of the app's features from ""Explore"" ■ Upgrade your products and your living spaces from ThinQ Play. - Download a variety of apps available for use from LG ThinQ On(AI Home Hub) - Use your products more efficiently and with greater ease by introducing new features to products you are currently using. - Upgrade your products based on your lifestyle and personal preferences. ■ Create smart routines to match your needs.  - Automatically turn on the lights and air purifier when it’s time to wake up.  - When you’re on vacation, automatically turn off products to save energy. ■ Monitor your energy consumption data quickly.  - Use Energy Monitoring to compare your power usage with your neighbors’.  - Set energy saving goals and get usage status notifications to help save energy more efficiently. - Receive care services for your products all in one place. ■ Handle everything from troubleshooting to service requests directly from the app.  - Use the Smart Diagnosis function to check your product’s status.  - Book a service visit from a professional engineer for an accurate diagnosis and inspection. ■ Ask our AI-powered 'Chat with LG' about ThinQ home appliances.  - Our 'Chat with LG' provides answers tailored to your product’s situation and condition. ※ Services and features may vary depending on your product model and your country or region of residence. The following access permissions are necessary for the ThinQ app. All the access permissions requested are optional access permission, so even if you do not allow them, you can still use the app except for the related services. (Including OS Request Permissions such as ""Siri & Search"", ""Notification"", ""Background App Refresh"", and ""Cellular Data"") [Optional Access Permissions] • Location - To find and connect to nearby Wi-Fi when registering the product. - To set and save the home location in Manage Home - To search for and use information about current locations, such as weather. - To check your current location in the ""Smart Routines"" function. • Camera - To take a profile picture - To share a home or account scanned from a QR code. - To take and attach photos in ""1:1 Inquiry."" - To record and store purchase receipts when registering additional information about the product..(미국 Only) - To use the AI oven Cooking Record feature. - To use in “Chat with LG” when entering the product and serial number information • Photo, Media, File - To use the smartphone's storage when downloading the information of the product to be connected - To take and attach photos in ""1:1 Inquiry."" - To record and store purchase receipts when registering additional information about the product. - To view photo/video on your smartphone on the TV. - To use in “Chat with LG” to save photos/videos of product symptoms or proof of purchase - To use in “Chat with LG” when entering the product and serial number information • Media and Apple Music - To view photo/video on your smartphone on the TV. • Microphone - To check product status via Smart Diagnosis - To use in “Chat with LG” when inputting through the microphone in the input window and using STT. • Local Network - To obtain the device connecting Wi-Fi info when adding devices • Bluetooth - To find and connect to nearby Bluetooth devices when adding a product to the app. • HomeKit - To add IoT-based products • Notifications - Notifications are essential for receiving updates on product status, important notices, benefits, and information.

Latest Version

5.1.23240

Size

505.2 MB

First Released

Jul 18, 2016

Ready to Experience a Smarter Way of Living?

Download the LG ThinQ app today to unlock effortless control, maximize energy efficiency, and enjoy total peace of mind for your home.

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FAQ

Frequently Asked Questions

Everything you need to know about LG ThinQ

What is the LG ThinQ app?

The LG ThinQ app connects IoT home appliances for effortless product control, smart care, and convenient automation. It allows users to manage devices from anywhere, get personalized recommendations, and create smart routines.

Can I control my LG appliances remotely with LG ThinQ?

Yes, the LG ThinQ app allows users to control their IoT home appliances from anywhere using the Home tab. This feature provides remote management and convenience for smart home devices.

Does LG ThinQ offer smart routines or automation?

Yes, LG ThinQ offers smart routines to match user needs. Examples include automatically turning on lights or air purifiers at specific times, or switching off products to save energy when on vacation.

How does LG ThinQ help with energy management?

LG ThinQ includes Energy Monitoring, allowing users to compare power usage with neighbors. It also helps set energy-saving goals and provides usage status notifications to promote efficient energy saving.

What is ThinQ Play in the LG ThinQ app?

ThinQ Play allows users to upgrade their products and living spaces. It enables downloading apps for LG ThinQ On (AI Home Hub) and introducing new features to existing products for more efficient use.

Can I diagnose issues with my appliances using LG ThinQ?

Yes, the LG ThinQ app features Smart Diagnosis to check a product's status and troubleshoot issues. Users can also book a professional engineer for an accurate diagnosis and inspection directly from the app.

Does LG ThinQ provide customer support through the app?

Yes, LG ThinQ provides customer support through its AI-powered 'Chat with LG'. This feature offers answers tailored to a product’s specific situation and condition, assisting with various queries.

What optional permissions does the LG ThinQ app request?

The LG ThinQ app requests optional permissions including Location, Camera, Photo/Media/File, Microphone, Local Network, Bluetooth, HomeKit, and Notifications for specific features. The app functions without granting these.

Can LG ThinQ provide personalized recommendations for appliance management?

Yes, the LG ThinQ app provides personalized recommendations for managing appliances based on usage history. This helps users better utilize their smart home devices and features efficiently.

Does LG ThinQ show appliance energy usage data?

Yes, the LG ThinQ app monitors energy consumption data. Users can view their energy usage, compare it with neighbors, set saving goals, and receive notifications to help manage energy efficiently.

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