SmartHome

SmartHome

Download on App Store
Logo of SmartHome

SmartHome: Your Home, Secure and Connected from Anywhere

Protect your family and simplify your life with the all-in-one ecosystem for security, video monitoring, and smart automation. Stay in control of what matters most, no matter where you are.

Publisher

TELUS Communications Inc.

Category

Lifestyle

Downloads

1M+

User Rating

4.6/5

Total Ratings

28K+

Locales

18

Your Home, Just a Tap Away

Discover the interface used by 1M+ users.

TELUS SmartHome app account and settings menu showing user management and device configuration options

TELUS SmartHome app account and settings menu showing user management and device configuration options

Dashboard of the TELUS SmartHome app displaying scene controls, security system status, and a live video feed of a home entryway.

Dashboard of the TELUS SmartHome app displaying scene controls, security system status, and a live video feed of a home entryway.

Main dashboard of the TELUS SmartHome app displaying smart scenes, security system status, front door lock controls, and smart light settings.

Main dashboard of the TELUS SmartHome app displaying smart scenes, security system status, front door lock controls, and smart light settings.

TELUS SmartHome app interface showing an unlocked front door with a lock button

TELUS SmartHome app interface showing an unlocked front door with a lock button

TELUS SmartHome app interface showing the status of a garage door as open with a red close button

TELUS SmartHome app interface showing the status of a garage door as open with a red close button

TELUS SmartHome app screen displaying security system arming options for stay and away modes.

TELUS SmartHome app screen displaying security system arming options for stay and away modes.

The Activity screen of the TELUS SmartHome app displaying a timeline of home events including door openings, light activity, and camera motion alerts for the porch and backyard.

The Activity screen of the TELUS SmartHome app displaying a timeline of home events including door openings, light activity, and camera motion alerts for the porch and backyard.

Live video feeds in the TELUS SmartHome app showing a living room with children, a driveway with a car, and a package on the front porch.

Live video feeds in the TELUS SmartHome app showing a living room with children, a driveway with a car, and a package on the front porch.

Your Entire Home, Unified in One App

The tools that make this app stand out, trusted by 1M+ users.

🛡️

Always-On Security Monitoring

Receive instant push notifications for unexpected activity and view live HD video to know exactly what’s happening at your front door or inside.

🏡

Effortless Remote Control

Simplify your life with smart rules—automatically lock up when you leave, dim the lights from your bed, or greet guests through your doorbell.

🌡️

Intelligent Energy Savings

Lower your utility bills and improve comfort by managing your smart thermostat and lighting schedules directly from your smartphone or watch.

Review Analysis

Insights from user reviews.

Sentiment Score

24%
Negative

Summary

The mobile app receives overwhelmingly negative feedback, with numerous users reporting critical issues such as the app failing to load, getting stuck on spinning screens, or not opening at all. Widespread connectivity problems affect cameras and doorbell systems, leading to slow loading times and non-functional audio. A significant concern is the app's incompatibility and freezing issues on iOS 26, which hinders core functionalities like managing emergency contacts. Users also express frustration over poor customer service, persistent login difficulties, the absence of essential features like bulk video deletion, and while some acknowledge ease of use and general system reliability, these positive points are overshadowed by major performance and access issues.

Common Themes

App Stability(11)
Missing or Removed Features(8)
Camera and Video Issues(7)
Customer Support(7)
Login and Account Access(7)
Positive User Experience(6)
Automation and Arming Issues(4)
iOS Compatibility(3)

About the app

Everything you need to know about SmartHome.

Description

TELUS SmartHome is your simple all-in-one security, safety and smart home solution. Protect, automate and monitor your home in real-time from anywhere in the world, from any current mobile device. All you need is internet or mobile service, a TELUS SmartHome Security service plan and the smart devices you wish to install at home. The TELUS SmartHome app offers solutions for: · Security and safety alerts · Interactive video monitoring · Energy efficiency management · Home automation Optimize your home from wherever you are. Just tap your app, and you’ll have real time access to what’s happening at home. View your video screens or clips, change and control settings and make your home the safest and smartest it can be. Whether you’re down the block or halfway around the world, still in bed or halfway through a busy day, TELUS SmartHome Security has you covered. The TELUS SmartHome app can send you notifications, you can instantly view your front door or living room, make and change rules to maximize energy efficiency or improve comfort, and have direct access to every security and smart home device you’ve installed. Simple icons and easy-to-follow screens give you remote access and control. Guide a slider to dim a light, tap to chat with someone at your front door, or pre-program an early morning warm up of the house before you even open your eyes. Note: This TELUS SmartHome app requires a compatible system, internet access and a TELUS SmartHome Security service plan. The app features and their usage varies based on the solution chosen, equipment and service plan. Visit telus.com/home-security for more information. With the TELUS SmartHome app, you can: · Receive real-time emails, text messages and push notifications for unexpected activity and events that matter to you · View your property from installed video cameras · Watch live and recorded video clips from your security cameras · Pre-program or turn lights on or off · Set the ideal temperature on your smart thermostat · Search your complete event history · View and speak remotely to a visitor at your front door How the TELUS SmartHome helps you stay connected to home: · Know instantly when your kids are home from school · Arm your system and lock up from anywhere or automatically as you leave the house · Know when service people arrive or leave · Be alerted when the garage door is left open · Receive a notification your medicine or liquor cabinet has been opened · Know if someone changes your thermostat settings · Be alerted if someone attempts to log on to your account · And much more!

Latest Version

5.7.1

Size

358.3 MB

First Released

Mar 8, 2017

Take Complete Control of Your Home, From Anywhere

Join over 1 million homeowners who trust our all-in-one solution for 24/7 security, total comfort, and the ultimate peace of mind.

Download on App Store
FAQ

Frequently Asked Questions

Everything you need to know about SmartHome

What is the TELUS SmartHome app?

The TELUS SmartHome app is an all-in-one security, safety, and smart home solution. It allows users to protect, automate, and monitor their home in real-time from any mobile device, from anywhere globally.

What are the requirements to use the TELUS SmartHome app?

The TELUS SmartHome app requires a compatible system, internet access, and a TELUS SmartHome Security service plan. Features and usage vary based on the chosen solution, equipment, and service plan.

Can I view live video streams with the TELUS SmartHome app?

Yes, the TELUS SmartHome app provides interactive video monitoring. Users can view their property from installed video cameras, watch live, and access recorded video clips from their security cameras.

Does TELUS SmartHome allow remote control of lights?

Yes, the TELUS SmartHome app allows users to pre-program or turn lights on or off remotely. It also provides a slider to dim lights, as seen in the app interface.

How can I arm my security system using the TELUS SmartHome app?

The TELUS SmartHome app allows users to arm their security system from anywhere. Options include "ARM (STAY)" and "ARM (AWAY)", with additional settings for silent arming or no entry delay.

What types of notifications does the TELUS SmartHome app send?

The TELUS SmartHome app sends real-time emails, text messages, and push notifications for unexpected activity and events. This includes alerts for open doors, light changes, camera triggers, and cabinet access.

Can I lock and unlock my doors remotely with the TELUS SmartHome app?

Yes, the TELUS SmartHome app allows users to control smart locks. You can view the status (locked/unlocked) and remotely lock or unlock your front door or other compatible smart locks.

Can I manage devices within the TELUS SmartHome app?

Yes, the TELUS SmartHome app includes sections for "Manage Devices" and "Add Device" under the Account menu. This enables users to control and integrate their smart home devices.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

Believe this page infringes your intellectual property? File a dispute