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BeyondTrust Support

Name: BeyondTrust Support
Availability: InStock
Rating: 3.22 (100 reviews)

Eliminate technical downtime with instant, professional assistance. Securely chat with your IT service desk and share your screen to get back to work faster.

Key Figures

Downloads

146K+

User Rating

3.2/5

Total Ratings

100

Publisher

Bomgar

Minimize Downtime with Enterprise-Grade Support

Get back to your peak productivity. BeyondTrust empowers your IT team to securely troubleshoot, guide, and resolve your mobile issues in real-time.

Seamless Co-Browsing

Eliminate the frustration of explaining technical glitches. Let support reps see exactly what you see for immediate, hands-on guidance.

Secure, Real-Time Chat

Communicate safely with your help desk. Exchange files and system info through an encrypted connection trusted by leading global enterprises.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

BeyondTrust Support - BeyondTrust Support app chat interface showing a secure encrypted connection established message. — BeyondTrust Support app chat interface showing a secure encrypted connection established message.

BeyondTrust Support - BeyondTrust Remote Support session key entry screen — BeyondTrust Remote Support session key entry screen

Description

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Feature Overview: • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.