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Customer App - Zoho Assist

Name: Customer App - Zoho Assist
Availability: InStock
Rating: 4.05 (3000 reviews)

Connect with trusted technicians in seconds to resolve technical issues. Share your screen securely, transfer files up to 2GB, and maintain full privacy control with encrypted session keys.

Key Figures

Downloads

264K+

User Rating

4.0/5

Total Ratings

3K+

Publisher

Zoho Corporation

Expert Support, Right in Your Pocket

Resolve technical issues on your iOS device in minutes. Connect with trusted technicians securely, share your screen with confidence, and get back to what matters most.

Secure, Controlled Sharing

You're always in the driver's seat. Grant access via a unique 9-digit key and maintain full control to pause or stop sharing at any moment.

High-Speed File Transfer

Say goodbye to email size limits. Seamlessly exchange logs, documents, and diagnostic files up to 2GB directly through the app.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Customer App - Zoho Assist - Zoho Assist app screen with a session key input field for remote support — Zoho Assist app screen with a session key input field for remote support

Customer App - Zoho Assist - Screen sharing setup interface on Zoho Assist Customer app for real-time remote support — Screen sharing setup interface on Zoho Assist Customer app for real-time remote support

Customer App - Zoho Assist - Zoho Assist mobile app showing a support chat session between a customer and a technician named Jane Cooper. — Zoho Assist mobile app showing a support chat session between a customer and a technician named Jane Cooper.

Customer App - Zoho Assist - Zoho Assist Customer app interface on iPhone showing a support chat and pause sharing button — Zoho Assist Customer app interface on iPhone showing a support chat and pause sharing button

Customer App - Zoho Assist - Zoho Assist mobile app screen showing the unattended access feature enabled with a toggle switch — Zoho Assist mobile app screen showing the unattended access feature enabled with a toggle switch

Description

The Zoho Assist - Customer app enables you to receive remote support directly from a trusted technician. 1. With the Zoho Assist - Customer app, you can let technicians look at your iPhone remotely. The first thing you need to do is to request your technician for a remote session. 2. The technician will then send you a nine-digit session key. This is to ensure that each session is safe and secure. Open the Zoho Assist - Customer app and enter the session key. 3. You can then share your screens with the technician at the other end. 4. After going through the screens and getting an idea of the problem, the technician can communicate with you through the in-app chat. This will be ideal when the technician wants to send you instructions or ask you for quick clarifications. 5. Although you'll be sharing your screen directly with the technician, you're always in control as you can choose to stop/resume screen sharing at any time. 6. Additionally, you can configure your iOS device for unattended access by the trusted technician at any time. 7. During an ongoing remote support or unattended access session, technicians and customers can send or receive files of up to 2 GB using the File Transfer option. Download the Zoho Assist - Customer app and get contextual remote support on your iOS device.