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Equatorial Energia

Utility management, once a chore, becomes effortless. This app puts account control directly in users' hands, simplifying energy services across multiple states.

Finance & Utilities Management ›

Key Figures

Downloads

500k+

User Rating

1.5/5

Total Ratings

1.1K

Publisher

Equatorial Energia S/A

An evaluation of key functionalities provided to residential and small business electricity consumers.

Equatorial Energia App: Core Feature Analysis

Expedited Utility Service Access

The app provides a fast and straightforward method for users to access and manage their core electricity utility services.

Advanced Account Security

This tool features an additional security layer during login, specifically designed to bolster the protection of customer data and ensure secure interactions.

Convenient Billing Management

It allows users to conveniently view, manage, and potentially process payments for their electricity bills directly through the application.

Simplified Account Information Retrieval

The app enables quick and practical retrieval of personal account information and service details, supporting self-service management.

FAQ

Frequently Asked Questions

Everything you need to know about Equatorial Energia

What is the Equatorial Energia app?

The Equatorial Energia app is a mobile application for electricity customers of Equatorial Energia, providing quick and practical access to various energy services.

Which states does the Equatorial Energia app serve?

The Equatorial Energia app serves customers in the Brazilian states of Maranhão, Pará, Piauí, Alagoas, Amapá, Goiás, and Rio Grande do Sul.

Does the Equatorial Energia app have enhanced security features?

Yes, the Equatorial Energia app features an extra security step for data protection. Users must update the app and confirm their CPF or CNPJ for access.

How do I access services in the Equatorial Energia app?

To access services in the Equatorial Energia app, select your state, confirm if you are the account holder, and proceed with identification via CPF/CNPJ and contact confirmation.

Can non-account holders pay bills through the Equatorial Energia app?

No, if you are not the account holder but want to pay a bill, the Equatorial Energia app directs you to speak with the virtual assistant Clara via WhatsApp for assistance.

What services are available in the Equatorial Energia app?

The Equatorial Energia app offers services such as obtaining a second copy of the bill, reporting power outages, and other general services for account holders.

How do I get a second copy of my bill in the Equatorial Energia app?

To get a second copy of your bill, navigate to the 'Segunda via da conta' section in the Equatorial Energia app, select the desired invoice, and retrieve the payment code or view the bill.

Can I view only unpaid invoices in the Equatorial Energia app?

Yes, the Equatorial Energia app allows users to filter and view only unpaid invoices. A toggle switch for this option is available on the invoice selection screen.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

Equatorial Energia - The app begins with users selecting their operating state via a clear prompt and a prominent button like 'ALAGOAS'. — The app begins with users selecting their operating state via a clear prompt and a prominent button like 'ALAGOAS'.
Regional Access

Equatorial Energia - This screen presents tailored service options, distinguishing between account holders ('Faturas e outros serviços') and non-account holders with the option to engage the virtual assistant Clara. — This screen presents tailored service options, distinguishing between account holders ('Faturas e outros serviços') and non-account holders with the option to engage the virtual assistant Clara.
Service Gateway

Equatorial Energia - Users proceed through a multi-step progress indicator to enter their 'CPF ou CNPJ' for identification, ensuring secure access before pressing 'Continuar'. — Users proceed through a multi-step progress indicator to enter their 'CPF ou CNPJ' for identification, ensuring secure access before pressing 'Continuar'.
Secure Identification

Equatorial Energia - The confirmation process advances, allowing users to choose 'Receber código de verificação por e-mail' and then proceed using the 'Próximo' button. — The confirmation process advances, allowing users to choose 'Receber código de verificação por e-mail' and then proceed using the 'Próximo' button.
Email Verification

Equatorial Energia - Users are prompted to input the received 'Código' into distinct fields, utilizing the integrated numeric keyboard before tapping 'Validar'. — Users are prompted to input the received 'Código' into distinct fields, utilizing the integrated numeric keyboard before tapping 'Validar'.
Code Entry

Equatorial Energia - The main service dashboard welcomes users with a 'Olá, Conta Contrato' message and offers essential options like 'Segunda via da conta' for bill management. — The main service dashboard welcomes users with a 'Olá, Conta Contrato' message and offers essential options like 'Segunda via da conta' for bill management.
Dashboard Services

Equatorial Energia - Users can manage their invoices by toggling 'Exibir apenas faturas não pagas' and viewing specific bill details like the amount 'R$ 688,71' and due date. — Users can manage their invoices by toggling 'Exibir apenas faturas não pagas' and viewing specific bill details like the amount 'R$ 688,71' and due date.
Bill Management

Equatorial Energia - The final screen presents the total amount 'R$ 688,71' and offers convenient actions such as 'Copiar código' for payment or 'Ver Fatura' to view the detailed bill. — The final screen presents the total amount 'R$ 688,71' and offers convenient actions such as 'Copiar código' for payment or 'Ver Fatura' to view the detailed bill.
Payment Options

Description

Este é o seu aplicativo Equatorial Energia, agora disponível para os nossos clientes de energia elétrica nos estados do Maranhão, Pará, Piauí, Alagoas, Amapá, Goiás e Rio Grande do Sul. Acesse seus serviços de forma rápida e prática. Para aumentar a proteção dos seus dados dos nossos clientes, o app Equatorial Energia agora possui uma etapa extra de segurança no acesso. Atualize o aplicativo na loja do seu smartphone para conferir.