TeamViewer QuickSupport

TeamViewer QuickSupport

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TeamViewer QuickSupport: Instant IT Assistance for Your iPhone and iPad

Get expert remote support in seconds. Securely share your screen with a trusted partner to troubleshoot issues and transfer files while maintaining full control of your device.

Publisher

TeamViewer Germany GmbH

Category

Productivity

Downloads

11M+

User Rating

3.4/5

Total Ratings

13K+

Locales

28

A Closer Look

Discover the interface used by 11M+ users.

TeamViewer QuickSupport app interface for instant remote device assistance

TeamViewer QuickSupport app interface for instant remote device assistance

TeamViewer QuickSupport app interface showing real time remote connection from a desktop to a mobile device

TeamViewer QuickSupport app interface showing real time remote connection from a desktop to a mobile device

iPhone screen showing TeamViewer QuickSupport with on-screen visual guidance and picture-in-picture mode enabled for remote troubleshooting

iPhone screen showing TeamViewer QuickSupport with on-screen visual guidance and picture-in-picture mode enabled for remote troubleshooting

A screenshot of the TeamViewer QuickSupport app showing a pop up to join a session by entering a code and the user ID displayed behind it

A screenshot of the TeamViewer QuickSupport app showing a pop up to join a session by entering a code and the user ID displayed behind it

TeamViewer QuickSupport interface showing a prompt to allow or deny a remote access request

TeamViewer QuickSupport interface showing a prompt to allow or deny a remote access request

TeamViewer QuickSupport interface showing remote access request and user identity verification details

TeamViewer QuickSupport interface showing remote access request and user identity verification details

Screenshot of TeamViewer QuickSupport app interface showing bidirectional file and photo sharing with folders for videos and screenshots.

Screenshot of TeamViewer QuickSupport app interface showing bidirectional file and photo sharing with folders for videos and screenshots.

Interface of the TeamViewer QuickSupport app showing a live chat session between a user and a support agent

Interface of the TeamViewer QuickSupport app showing a live chat session between a user and a support agent

TeamViewer QuickSupport app interface in dark mode showing session code information

TeamViewer QuickSupport app interface in dark mode showing session code information

Get Expert Help in Seconds

The tools that make this app stand out, trusted by 11M+ users.

🛡️

You’re Always in Control

Every connection requires your explicit permission. You see the technician's identity upfront and can terminate the session at any moment with a single tap.

Zero-Config Connectivity

No complicated menus or account setups. Simply open the app and enter the session code provided by your expert to start receiving immediate assistance.

📱

Complete Remote Diagnostic

Let experts handle the heavy lifting. From adjusting Wi-Fi settings and transferring files to viewing system diagnostics, your issue is solved without the guesswork.

About the app

Everything you need to know about TeamViewer QuickSupport.

Description

WHAT’S NEW: • Full control over sessions To allow your partner to connect to your device, simply enter the code they provided into the ‘Join Session’ box. You control access to your device and end the session whenever you choose. • Easy for your eyes and your battery You asked, we listened. QuickSupport now features dark mode for a more comfortable experience and better battery life. • Rotate your screen with ease Vertical or horizontal — the app adapts seamlessly to your preferred orientation. • Get onboard quickly Discover all the new UI features with our guided tour, making it easy to get started. • Improved transparency Connect only with users you trust. The app will provide you with user details, such as name, email, country, and license type, so you can verify the identity before granting access to your device. The QuickSupport app by TeamViewer allows you to get instant IT support for your iPhone or iPad. In just a few easy steps, QuickSupport enables your trusted remote partner to connect to your device to: • provide IT support • transfer files back and forth • communicate with you via chat • view device information • adjust WIFI settings, and much more. It can receive connection requests from any device (desktop, web browser or mobile). TeamViewer applies the highest security standards to your connections, ensuring you are always in control of granting access to your device and establishing or ending sessions. To establish a connection to your device, you need to do the following: 1. Open the app on your screen. Connections can't be established if the app is running in the background. 2. Share your ID with your partner or enter a code into the ‘Join Session’ box. 3. Accept the connection request every time. Without your explicit permission, the connection can’t be established. QuickSupport is available to install on any device and model, including Samsung, Nokia, Sony, Huawei, Lenovo, Honeywell, Zebra, Elo, MobileBase, Fujitsu, Philips, Hisense, Doro, TCL and many more. Key features include: • Trusted connections (user account verification) • Session codes for fast connections • Dark mode • Screen rotation • Remote control • Chat • View device information • File transfer • App list (Start/Uninstall apps) • Push and pull Wi-Fi settings • View system diagnostic information • Real-time screenshot of the device • Store confidential information into the device clipboard • Secured connection with 256 Bit AES Session Encoding. Quick startup guide: 1. Your session partner will send you a personal link to the QuickSupport application. Clicking the link will start the app download. 2. Open the QuickSupport app on your device. 3. You will see a prompt to join a session created by your remote partner. 4. When you accept the connection, the remote session will begin. "Information on Optional Access* ● Microphone: Fill the video feed with audio, or used to record message or session *You can use the app even if you do not allow the optional permissions. Please use in-app settings to disable the access."

Latest Version

15.73.1

Size

56.1 MB

First Released

Jul 9, 2013

Resolve Technical Issues Instantly

Download QuickSupport now to securely connect with your IT professional and get your iPhone or iPad back on track in minutes.

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FAQ

Frequently Asked Questions

Everything you need to know about TeamViewer QuickSupport

What is TeamViewer QuickSupport and its purpose?

TeamViewer QuickSupport is an app providing instant IT support for iPhones or iPads. It enables a trusted remote partner to connect to your device for assistance, facilitating tasks like file transfer and troubleshooting.

How do I initiate a remote support session with TeamViewer QuickSupport?

To start a support session, open the TeamViewer QuickSupport app. You either share your unique ID with your partner or enter a session code they provide. Then, you must accept the incoming connection request.

Can I transfer files using the TeamViewer QuickSupport app?

Yes, TeamViewer QuickSupport allows users to transfer files back and forth between their device and the remote partner. This feature is listed as a key capability for sharing data.

Does TeamViewer QuickSupport offer a dark mode feature?

Yes, TeamViewer QuickSupport includes a dark mode feature. This update provides a more comfortable visual experience and contributes to better battery life for your device.

Is using TeamViewer QuickSupport for remote connections safe and secure?

Yes, TeamViewer QuickSupport is secure. It uses 256 Bit AES Session Encoding and requires your explicit permission to accept every connection request, ensuring you always control access to your device.

Does TeamViewer QuickSupport allow me to control who connects to my device?

Yes, TeamViewer QuickSupport ensures you retain full control over sessions. It displays user details like name, email, country, and license type, allowing you to verify identity and explicitly grant or deny access.

Can TeamViewer QuickSupport connect from various types of devices?

TeamViewer QuickSupport supports receiving connection requests from any device, including desktops, web browsers, or other mobile devices, offering flexible remote support options.

Can I chat with my support partner during a TeamViewer QuickSupport session?

Yes, the TeamViewer QuickSupport app allows real-time communication via its integrated chat function during a support session. This enables instant interaction with your remote partner.

App information, icons, screenshots, and descriptions displayed on this page are sourced from the Apple App Store and are the property of their respective developers. Download estimates and rankings are based on MWM's proprietary models and may not reflect actual figures. This page is provided for informational and analytical purposes only.

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