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LogMeIn Rescue Customer

Device problems? This app grants technicians the remote access they need, making your tech woes their problem to solve. Get back to work, faster.

Utilities ›

Key Figures

Downloads

1M+

User Rating

4.5/5

Total Ratings

3.7K

Publisher

GoTo Group, Inc.

An essential utility for on-demand remote technical support on mobile devices.

LogMeIn Rescue Customer: Key Features Evaluation

Remote Device Troubleshooting

The app provides technicians with the capability to remotely diagnose and resolve technical issues directly on a user's smartphone or tablet, simplifying complex problem-solving.

Real-time System Diagnostics Access

It allows support technicians to view essential system diagnostic information from the user's device, enabling quicker and more accurate identification of underlying problems without requiring user input.

Secure Session Initiation via PIN

This tool features a secure, PIN-code based system for initiating support sessions, ensuring that only trusted technicians with the correct code can access the device and safeguarding user privacy.

Remote Configuration Deployment

The app enables technicians to remotely push and apply various profiles and settings, including email, APN, and Wi-Fi configurations, directly to the user's device, streamlining setup and fixing connectivity issues.

FAQ

Frequently Asked Questions

Everything you need to know about LogMeIn Rescue Customer

What is the purpose of the LogMeIn Rescue Customer app?

The LogMeIn Rescue Customer app allows support technicians to troubleshoot problems on your device. It enables remote assistance through a technician-provided PIN code to connect and diagnose issues.

How do I use the LogMeIn Rescue Customer app for support?

To use LogMeIn Rescue Customer, install and launch the app. Enter the six-digit PIN code provided by your support technician, then allow them to connect to your device for remote assistance.

What actions can a technician perform using LogMeIn Rescue Customer?

Technicians can chat, view system diagnostic information, and push various profiles and settings. These include email, APN, and WiFi configurations to resolve device issues remotely via LogMeIn Rescue Customer.

Does LogMeIn Rescue Customer enable screen sharing?

Yes, the LogMeIn Rescue Customer app broadcasts your screen live with a trusted support agent. Everything on your screen, including notifications, is recorded during this session for troubleshooting.

Can I chat with my support technician through the LogMeIn Rescue Customer app?

Yes, the LogMeIn Rescue Customer app provides an instant chat function. This allows direct communication with your support technician during a remote assistance session to discuss issues.

When is it appropriate to download the LogMeIn Rescue Customer application?

Download the LogMeIn Rescue Customer application only when a support technician you trust specifically directs you to do so. It facilitates direct remote troubleshooting for your device.

The following screenshots and description are sourced directly from the app's official store listing and are the property of the app developer.

App Store

Screenshots

LogMeIn Rescue Customer - See how the app provides a clear 'Enter your session PIN code' prompt and an intuitive numeric keypad for secure access to remote support. — See how the app provides a clear 'Enter your session PIN code' prompt and an intuitive numeric keypad for secure access to remote support.
Effortless PIN Entry

LogMeIn Rescue Customer - Discover the 'Screen Broadcast' dialog and the prominent 'Start Broadcast' button that enables users to effortlessly share their device screen with a trusted support agent. — Discover the 'Screen Broadcast' dialog and the prominent 'Start Broadcast' button that enables users to effortlessly share their device screen with a trusted support agent.
Seamless Screen Sharing

LogMeIn Rescue Customer - Observe the real-time chat interface with distinct chat bubbles for user and technician messages, and the intuitive 'Chat' input field for instant communication. — Observe the real-time chat interface with distinct chat bubbles for user and technician messages, and the intuitive 'Chat' input field for instant communication.
Direct Technician Chat

Description

*ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT TECHNICIAN YOU TRUST* The LogMeIn Rescue Customer application allows support technicians to troubleshoot a problem you are having on your device. To use this application you must be receiving support from a technician who is using LogMeIn Rescue and will provide you a pin code to start the session. Technicians have the ability to chat, view system diagnostic information, push various profiles and settings including email, APN, and WiFi. How to use: 1. Install the app 2. Launch the app 3. Enter the six digit pin code given to you by your support technician 4. Allow your trusted support technician to connect to your device